Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
  • Tag: technology

    • Plugging In

      Posted at 3:14 pm by kayewer, on May 24, 2025

      Did you know that the electrical outlet was invented 121 years ago? A man named Harvey Hubbell II came up with a way to connect electrical appliances back in 1904. The three-pronged outlet for added safety was a requirement in homes by 1974.

      Now we have USB ports. Any tiny device you may order online or off the rack at the home goods store since they became popular around 1996 probably has a USB connection.

      Just today I needed to charge three different devices using a USB-C port. Each device comes with a warning to only use the charging equipment that comes with it, but I don’t believe there is a person alive who doesn’t use their phone charger for their latest recreational gadget.

      There also isn’t a person alive who hasn’t left the charger at home.

      The advancement of technology over the decades has left many people with junk drawers filled with old electrical cords and funny-looking plugs that don’t seem to match anything. But we never throw them away, because as soon as we do, the device they came with pops up someplace else, and ends up being unusable without something to give it juice.

      The challenge with a USB port is making sure you have prong A in the right direction to place in slot B. It’s shaped like an oval, or it may resemble a flipped pancake with the top tapering toward the bottom. The plug often has horizontal lines on it to help identify which end should be up (particularly helpful for the elderly or vision impaired), though some have the marks on both sides. There is no better way to start your day on a downward slope than to misjudge your USB plug before you’ve had your morning coffee.

      Once you plug in a device, you may see a series of lights letting you know how close to ready your gadget is to use. The origin of this design may be based on the “Christmas Tree” array at the starting line in drag racing, with the growing number of lit dots signaling you are nearly at a full charge. The minute that last light comes on, you’re at the ready to go with your coffee (which, hopefully, has not grown cold).

      The hardest part, as Tom Petty put it, is the waiting, in this case for the device to charge. Sometimes it takes an hour or longer. We willingly conduct our home lives around watching the status of our gizmos as they draw energy from our outlets or power strips.

      In fact, if you have bought a power strip lately, you’ll notice fewer electrical outlets and more USBs. It seems we charge more things than we leave to the regular unending flow of electricity.

      I have one device which still functions on one out of four lights, and I am required to press the power button and check for lights before I use it. There is a sense that all is right with the world when you see that you can still function because your device has one light left on it.

      Our old fogey two- or three-pronged outlets never provided this much amusement. You simply gave a little shove, introducing the prongs to the slots, and that’s all there was to it.

      Today our USB collection includes a few different versions of regular or micro-sized connections, and these are expected to whittle down to fewer recognized versions over the coming years. At least until the next idea comes along.

      Of course, there are electrical charging stations for vehicles now, which would make Mr. Hubbell spin in his grave. On all four charging lights. The dominant edition of this type of plug belongs to Tesla, with other makers looking to use their model. They look more like the old outlets.

      Have we come full circle? No. Just creating new ways for prong A to meet slot B.

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      Posted in Uncategorized | 0 Comments | Tagged electronics, home, tech, technology, travel
    • Blustomers

      Posted at 1:17 pm by kayewer, on February 23, 2025

      (Originally Posted May 19, 2019)

      What makes a good customer? Good manners. What makes good customer service associates? Same thing.

      We seem to have forgotten that over the past few years. Being on the giving end, I see many bad customers, and I hope nobody ever perceives me as being bad at my job just because I give news a customer doesn’t like, but some folks try anybody’s patience without even saying anything.

      My customer contact is small, but in my office are several dozen people taking phone calls, and a few miles away I know that a branch office gets many visitors every day. If you’ve worked in customer service for a while, you know you’re bound to deal with people who get the day started by being annoying. The worst? First call of the day. It sets the tone for the next eight hours, and the coffee hasn’t kicked in yet (for the customer or the associate).

      It used to be the bad customer was once a week if that often. Now it can be two to three times a day. Sometimes it’s by the same person all three times, especially on the phone. When you work in a phone contact center, it’s not hard to pinpoint who is dealing with a difficult person. The conversation usually becomes a shouting match, and it’s the phone associate who gets their ears pounded.

      In public contact jobs, it’s important to be civil and service minded, but we call come to work in different frames of mind, and if you find somebody behind the counter who is having a hard time giving a good first impression, yelling won’t help.

      If I could give a future customer with a complaint one bit of advice, I’d say take a step back before you storm in. Start your experience with a polite greeting, then say you have an issue and be prepared to state your case calmly and with facts only.

      The two most annoying words ever uttered by a customer might well be, “you people.” It’s in emails and uttered a few times a day by fuming folks who would serve their blood pressure better by pausing a minute before launching the big guns (namely their vocal chords) at somebody. I would like to remove them from usage. Imagine having a bone to pick, and you start out by making the person who can tip the scales of customer satisfaction in your favor start to doubt if the encounter will end without somebody exploding first. There is no conspiracy brotherhood in customer service aimed at making your experience bad, and besides, we are all people.

      A person recently read off a phone rep for calling her ma’am because she said that was similar to using the dreaded “N word.” The person fielding the call was black. So much for starting off that experience right, your ladyship. Plus, I never heard of that reference anywhere (if somebody has, please clue me in where it started). Anyway, this particular person had a religious title revealed only after this exchange. That was on them.

      Sometimes a bad customer simply talks over the person trying to help, as if filibuster alone will solve everything. Simply listening to your customer associate will impart plenty of knowledge and a sense of what may have gone wrong, if you give them a chance to get it out.

      One time I got an email from a customer which started out saying our website sucked because they could not log in. The problem was not the site: the customer had simply never opened an account to log into. No, I didn’t tell them that it was they who sucked, because it was a simple issue with a simple answer.

      We have all been guilty lately of mouthing off prematurely and not respecting ourselves or others’ sense of decorum. A customer service call should be a civil statement of a problem or question, followed by a resolution. If you get an unsatisfactory answer, you can escalate your complaint, but don’t give yourself (or us) a stroke. We’re all stressed out, it’s true. The news is full of chaos and bluster. However, the purpose of business is to provide and satisfy a need, receiving funds to continue the business and pay those who run it. If something goes wrong, don’t be a thorn in somebody’s side. Step back before you speak, and save the soapboxes for the politicians.

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      Posted in Uncategorized | 0 Comments | Tagged business, customer service, life, marketing, technology
    • Another Saturday (Day and) Night

      Posted at 7:14 pm by kayewer, on January 25, 2025

      It seems that every time I want to make the most of a weekend, my plans are thwarted. This week I had a three-day weekend, so my plan was to start on Friday by running errands, then making my own fun on Saturday and Sunday.

      On Friday I went to a location for an errand which involved parking in one of those vast lots covered completely by solar panels. I wanted to get some additional exercise into my day, so I parked in one of the free lots requiring a considerable walk to my destination. When I pressed the buttons on my car’s remote, however, nothing happened. No locking, no unlocking, no trunk function. Considering the climate of the world today, I would not leave my vehicle unlocked and to chance, even in the middle of the morning. Fortunately, I was within twenty minutes of home, so I got back in the car, drove home and, before going inside for my backup remote, I attempted to use the first one again. It worked.

      My best guess is that the solar panels were interfering with the ability of my remote to communicate with the car. Nobody else has ever mentioned this anomaly, but then I don’t get to talk to many people who park under solar panels when I work from home, so there has never been a need for the subject to come up. It may be a thing. It may be my particular car or remote. I’m certain the people using the lot think nothing of this problem. Anyway, I returned to perform the task, and this time I parked in one of the spots in the open. No remote issues.

      On the way home, I stopped by a new business I had been meaning to visit and managed to overspend on a few luxuries. I got home in time to avoid the school and rush hour traffic.

      On Saturday I slept in and, upon checking the morning email, found that a package I was expecting would arrive during a time I would normally be at another appointment, so I texted apologies and rescheduled the regular stop so I could wait for the delivery.

      In the good old days, there was no such thing as porch pirating. You could order anything and expect it to be on your doorstep, even if you got home late. Today we depend on delivery photos and home cameras pointed toward the street to give some sense of security, or even accessible lockers at remote locations. Even then, sometimes things still don’t get delivered as they should.

      I have a second package at this moment which has been stuck in transit at the USPS for eight consecutive days. I have had past deliveries get lost or come to me from two blocks away. I don’t know if the delivery personnel can’t read or don’t pay attention, but if it were my job to deliver things, I would check at least twice; when putting the items in the truck, and when I drop the delivery off at each location. My merchant said to give it a few extra days before they do a re-order.

      The original package I waited for came about ninety minutes after my original appointment would have ended. I didn’t leave the house at all. So much for a Saturday. Delivery time windows are worse than cable television appointments: sometime between 2:00 PM and 6:00 PM. Don’t have a life or try to have one. Or don’t order anything for delivery and find it instead at a store near you (if you have one).

      So much for a three-day weekend and the conveniences of present-day processes.

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      Posted in Uncategorized | 0 Comments | Tagged business, money, renewable-energy, solar-power, technology
    • Brother, Can You Fix a Dime?

      Posted at 3:14 pm by kayewer, on January 4, 2025

      In my last post, I mentioned my paper shredder and a dime. I now have an update.

      The device was an Amazon purchase from their everyday product line and is over five years old. The machine worked well for what I needed to do with it, which was mostly destroying personal information on junk mail, or doing away with old copies of monthly bills from a decade ago. The endless piles of old mail are something most children of early Boomers can relate to; our parents or grandparents never threw anything out, so if you were to ask them how much monthly electricity cost in 1969, they could pull the actual bill out and show as well as tell you.

      Well, nobody has asked me how much the gas or electric bill cost in 2021, let alone 1969, so I’ve been slowly working through the ancient paperwork a few sheets at a time. If you’re familiar with operating shredders, you know that they tend to overheat after a certain period of use, so they need to take a break and cool down. This means going off to do something else until that little “I’m overheated” light goes off and the shredder is ready to go another round.

      When construction workers need to take a break to cool down, they just look all hot and sweaty, with no indicator button, and you can hang around to watch them. But I digress.

      Did it just get warm in here, or is that just me?

      The machine started to show signs of slowing down despite my efforts to keep the gears lubricated and the number of sheets per use below the recommended guidelines. At one point, I accidentally threw too much at the poor thing, and it seized up. I unplugged it and cleaned it out, but it never was the same. I was down to one sheet at a time, and then it took about twenty seconds to complete the job. I needed a new shredder.

      I went out and got one from Staples’ everyday product line, and I went full out for this version. This baby could obliterate government secrets in a flash, and in half the time of the old Methuselah.

      Strangely, the old codger machine kept on chugging, so I kept using it. Until I recently made a big mistake and killed the shredder.

      The March of Dimes tends to send an actual legal tender ten cent piece glued to the reply slip, hoping you will send a donation. These are brand new dimes, obviously never circulated. I never understood why they didn’t simply stop sending the dimes and using those expenses for the research they want us to donate for, but apparently the psychology of guilt-based philanthropy is of more importance. Not only will you send dollars more than the dime, but you will pay the post office an extra $73 to forward the donation to them.

      Except I was in the middle of holiday preparations and forgot to remove the dime and its dollop of adhesive before trying to run it through the shredder. I was promptly punished for my failure to give to those less fortunate by hearing the choked distress call of the shredder as the dime became jammed in the works.

      I figured it was over for old Betsy. Until I stopped and took stock of the situation. There was a little round seal over a hole in the shredder’s main component which read something like “warranty void if broken.” The seal had broken itself a couple of years into its life. I figured nobody has ever come after me for removing the tag from my mattress, so the rebel in me prompted a retrieval mission.

      Yes, I took a screwdriver to the main machine, removed the screws and separated the cover, resulting in a shower of paper bits and–voila!–the missing dime. Its edge was dissected so that a flange stuck up while the rest bent backward. Yours truly then went to my late father’s work corner, grabbed that little dime in a pair of pliers and hammered it back into shape with a good old ball peen from the toolbox. That dime isn’t pristine anymore, and it probably would not work in any vending machine, but it should spend just fine. Oh and yes, I looked it up, and the mint no longer accepts broken money for replacement, so my DIY job should suffice.

      Look at me go, all like a farrier and stuff. Except I didn’t work up a sweat, and nobody would watch me while I cooled down.

      So I put the shredder back together, and it seems to run much better now that I’ve cleared more of the detritus from its gears. Seems I will now have two shredders, which should last me long enough to rid myself of the last of the paper trail.

      Those everyday product lines don’t cost a dime a dozen, after all.

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      Posted in Uncategorized | 0 Comments | Tagged organization, review, reviews, shredder, technology
    • Invasión española

      Posted at 3:07 pm by kayewer, on October 26, 2024

      We have often been taught about the conquering explorers of old who sailed to find and take over lands beyond the horizons of the great seas. In the past, we were taught, a bunch of men would run a small boat onto a patch of land, stick a flag in it, declare it the property of some great country’s regal leader and then set forth to kill anybody already living there, or put them to work making a new version of the same old country they sailed in from.

      Today, the conquerors just send email.

      My main account was blown up recently by a variety of offers from merchants I don’t even patronize, saying I won this prize or had a special offer on that merchandise. The peace of my email junk box was destroyed by some sender with a “dot ES” in it. On every single piece of junk, the same email address with a different company in front of it. Definitely potential scam material. I took a good guess at what it could mean, but looking it up confirmed it: I was being mail-bombed by somebody with origins in Spain, or España in the native tongue (thus the ES in the email address).

      Some of Christopher Columbus’ great ancestors are trying to conquer my inboxes! Nigeria, take up your things and go home; the Spanish are coming!

      The same sender was bombarding me with two of everything. My AOL inbox has been bad enough (even with spam blockers which I pay for), but I couldn’t tolerate this. I did what any American patriot would do. I began reporting and blocking. Yes, they had a link for unsubscribing. No, I don’t think it means anything. After that task was done, I checked AOL. It was much cleaner than I would’ve expected.

      I felt good that, the next time I sign in to check email, my junk mail will be less crowded. Then, just moments before starting to post this story, I sated my curiosity about some of the options available on my service by clicking on one. What came up was. . . .in Spanish.

      I’m trapped in a horror movie in another language (on Halloween weekend, no less). Messages in Spanish are coming back from the digital dead to torment me.

      The last time I took any Spanish was in college and, unfortunately, my abilities as an English-speaking writer don’t translate well to another language. I passed the courses, but have no command of it, meaning I couldn’t tell off the junk mail bombers without the aid of Google Translate. I also can’t ask my service provider to give me an English version of what I’m looking for. Well, that’s their loss.

      Queen Isabella, on the other hand, would have been incensed at my ignorance. She probably would’ve put me on the Santa Maria for a one-way ticket home to what she assumed were the spice islands.

      Imagine me on a boat with a hundred smelly men who don’t speak English. I think I would’ve had the entire vessel to myself in half an hour (and no lifeboats). I suppose the Pinta would’ve towed me.

      They didn’t have a boat club version of AAA in those days.

      So I’m dealing with dozens of Spanish junk mails and a benefit which I can’t use since I can’t read it.

      And I’ve gone off on a tangent about Spanish email employees and long-dead boatmen helping Columbus discover new lands.

      Please don’t complain to my inbox.

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      Posted in Commentary | 0 Comments | Tagged email, gmail, inbox-zero, technology, writing
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