Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
  • Tag: life

    • How Does September Know?

      Posted at 3:12 pm by kayewer, on September 6, 2025

      The month of September started on Monday, and suddenly our lives have switched gears into autumn mode as if an activation button had been pressed. Sure we had Labor Day, and I had my hamburgers, but come Tuesday the entire national mindset turned toward football season, the start of school, and pumpkin spice. It’s amazing how the timing is so perfect, and life itself has fallen into place as well.

      School started for my neighborhood on Thursday, so parents only got a fraction of their lives back. Normally school would begin on Tuesday. Sure it’s a jolt back to reality, but it enabled the families to return to routines forgotten in the summer.

      Football season also started on Thursday. The previous season champion Eagles won their first game. Most of the pro season hasn’t gotten started yet, and college football is just ramping up.

      The trees, however, are starting to drop leaves, and a cool tang has entered the air that was not there since April. We experienced the side effects of a major hurricane, and thunderstorms are beginning to appear. The moon is preparing to show off its luster and hide behind eclipses. Corn stalks, pumpkins and chrysanthemums are filling the supermarket store fronts and the hardware store nurseries.

      The pumpkin spice craze began a bit early in August, but fans are enjoying the variety of products laced with the tongue-tickling concoction. I indulged in a pumpkin muffin recently, enjoying its warm feeling on my tastebuds. I swapped my cold summer cereal for hot oatmeal, yet the days and nights still require air conditioning.

      It’s a strange transition, yet it seems to be right on schedule. As we move from sandals to shoes and tank tops to longer sleeves, the calendar has been our perfect timekeeper, as evidenced by the timely change of the weather and our ability to adapt so quickly.

      I guess it’s time for the hot cocoa, too. Excuse me while I check my pantry.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged autumn, fall, life, pumpkin, seasons
    • My Public Service Announcement

      Posted at 3:03 pm by kayewer, on August 16, 2025

      The day after Labor Day will be here before you know it. It’s the most chaotic day in the calendar before the rest of the holidays appear, but you can control the chaos if you think and plan ahead.

      Back to School fashions are already in the stores and online. If you or your kids are consistently clueless about what will be in style when school starts, try limiting your initial purchases to some basics. That way you always have simple back-ups and money left to buy what they really need to wear to be cool this school year.

      There is nothing more frustrating than to find that the car that sat in your driveway while you were away for two weeks in downtown sunny vacation resort won’t start on the day after Labor Day when you need it. The number of available service facilities will not suddenly increase to accommodate all of the stranded motorists who will suddenly need help, so to avoid a lengthy wait for whomever you will use for roadside assistance, go over a checklist with your sleepy car now. Is the battery three years old or older? When was your last scheduled maintenance? How old are the tires? Did somebody help themselves to your catalytic converter while you were away? Good things to know now before something goes wrong. And if you find yourself cat converter-less, I feel for you. The world really needs one that’s not worth stealing.

      Buy and freeze your cookout foods now, and thaw them in time for your event. Save the rolls and bread for the late week before Labor Day, not the weekend of, when you may find them sold out. Ketchup doesn’t need refrigeration. Neither do most mustards if kept in cool conditions to prevent deterioration. Believe it or not, butter can be kept in a closed container in your kitchen so it’s always soft for spreading.

      The first week back from summer can be stressful, but don’t keep your stress relief items within the reach of the wrong people. Secure your prescription medications (including gummies and other “greenery” from the dispensary), and keep alcohol away from children. If you enjoy firing ranges or hunting, take care with your gear and make sure what you fire and what is fired are separate (as in chambers are empty and the box to refill is elsewhere).

      As an older woman, I have learned that September can be anything from cold and dry to hot and wet, so I break out a transitional wardrobe the last week of August, which includes a cardigan, longer sleeved shirts and comfortable non-sandal shoes.

      For those going back to work, before getting back into your routine, try one or two of your grocer’s prepared meals for one or two as backups in your fridge. They tend to cost upwards of ten dollars a person, but they can be popped into the microwave for 2-3 minutes and save you from the drudgery of preparing from scratch when your first days back have you physically spent. And it beats resigning yourself to peanut butter sandwiches.

      Hope these tips and tools will be helpful as we prepare to bid farewell to the summer of 2025.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged back-to-school, labor-day, life, mental-health, parenting
    • Appreciation For the Pen

      Posted at 3:04 pm by kayewer, on August 9, 2025

      We humans spend more time with keyboards than with handwriting implements. Our society has forgone what was once considered a measure of one’s character for what requires little effort. Keyboards can be used by anybody who can hunt and peck at the buttons (those little horizontal raised lines at the bottom of the F and J keys even clue in a user as to where “home row” is for those who have taken typing, itself nearly a dead art). If you could peck, you could produce.

      I took semesters of typing in high school on what was then state of the art equipment: the IBM Selectric typewriter, a metal behemoth perfectly designed for the classroom. It was too heavy to move, and the only loose part was the interchangeable type font ball, which was a miracle of evolution. One could type in Arial or Times New Roman with just a click of an inset black lever and a snap to remove one font and install the other. Our hands flew across the keyboard at the speed of sixty words per minute (that was an A with no errors). A few years later, I tested at ninety words per minute. What a joy.

      My handwriting was a neglected part of my education, but when I sat myself down one afternoon and devised my own unique penmanship method, I was happy to write anything out by hand, but it’s an art going out of favor with the dying Boomer generation, of which I have the distinction of being on the latter end of its run. Writing checks is disappearing, card shops are struggling, and newspapers may soon be replaced by digital only editions. Back in my work commuting days, you could enjoy watching fellow riders filling out crosswords and puzzles in pencil. Or ink. With a pen. Today’s online games are “play as long as you can until you lose,” though I still enjoy Sudoku, Connections and Wordle online.

      People are in such a hurry today that they can’t take a few minutes to actually craft something with their hands and some requisite patience. Before our offices shut down, live interviews were still the norm, and I’ll never forget the first time we encountered an applicant who had never developed a handwritten signature for himself. Imagine that: in the olden days the illiterate would at least mark an “X” on a document, but this person never gave his own name a unique look with a pen.

      My maternal great-grandfather, according to my mother’s story, had an elaborate autograph; he would begin his first name, swirl the ink to the end of his last name and back again to fill in the rest. It likely resembled how our founding fathers signed our first national documents. Quill pens are out of style, of course, but those beautiful letters flourished with elaborate dips and trails are an art today’s youth cannot understand or appreciate.

      Why do I bring this up?

      Today in the mail, among the demands for charitable donations and meaningless junk, I received a small envelope with my name and address handwritten on the front. I had received similar ones for events in which I had no interest, but I opened it to find, to my delight, that it was an actual thank you note.

      Now, this friend who sent the note, and I, see each other every week. We have a regular date during which we eat food we shouldn’t and enjoy each other’s company while watching movies or programs and sharing conversation. She took the time to write out a note because I had attended her surprise milestone birthday party a few weeks ago. I brought a gift I knew she would like, and it was a fun afternoon. She could have just thanked me on that day and been done with it, but we’re both late Boomers, so she kept the tradition alive by actually sending a card to thank me.

      She not only thanked me for the gift, but for being her friend. In her handwriting that she developed for herself in her growth as a person.

      That is what is dying when we don’t do things that require handwriting; not just the act itself, but the human qualities that go with it. Saying please and thank you, and making it tangible. In ink. And it cost a stamp.

      Try doing that in Times New Roman.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged Books, greeting cards, handwriting, life, poetry, thank you notes, writing
    • Fulfilling Month

      Posted at 3:32 pm by kayewer, on August 2, 2025

      Of all the months in the year, August seems to be the one with the most mixed messages to offer in the course of its 31 days. There are no official federal holidays in August in the US, which means no possible three-day weekends or breaks in the workweek. It’s the last month in the period measuring two thirds through the calendar year. It’s named for the emperor Augustus, who conquered Egypt during this time period, formerly known as Sextilis (the sixth month in the Roman calendar, until Julius Caesar invented the Julian calendar and mixed things up in 46 BC); the new name was bestowed in 8 BC.

      Schools begin preparations for the year, with colleges intaking freshmen and others starting early for the upcoming elementary and high school students. This means that some vacations end before Labor Day. However, no vacation is complete without celebratory foods, and August has quite a list of them, including Family Meals Month. Dippin’ Dots are an interesting item on the monthly roster, which includes catfish, goat cheese, peaches, panini and sandwiches. And yes, the two are recognized separately, even though one is a form of the other.

      Remember, I said it’s a mixed message month. And the food keeps coming.

      Today, the first Saturday in August, is Mead Day, when folks should consider brews of all kinds. Tomorrow, the first Sunday, is Friendship Day. This means you should be careful not to be hung over and grumpy after overindulging on Mead Day. If, by some misfortune, you do something while grumpy from too much libation, it’s also International Forgiveness Day, which gives you the chance to nab the person you’ve wronged on the way out of Sunday services. If it doesn’t work out, find a new friend, perhaps.

      The first Tuesday in the US is National Night Out, when people are supposed to spend some time post-sundown sitting outside and being visible to one’s neighbors. Unfortunately homebuilding has not included front porches in new construction, unless you’re in the South where it’s expected or even somewhat understood to be mandatory. Don’t forget bug spray.

      Then, if you missed out on Mead Day, the first Friday is an excuse to make up for it, on International Beer Day. Just be careful not to freak out if you see somebody in greasepaint and a colorful costume, because the first seven days in August include the observance of International Clown Week. Seems appropriate more than a mixed message, though, considering the behaviors of some folks when they’ve had a sip too much recently.

      August 13 and 14 celebrate filet mignon and Creamsicles, respectively. August 15 celebrates Lemon Meringue Pie Day, followed by days devoted to rum (16) and vanilla custard (17), potatoes (19), peaches (which get their own day and month) along with pecan tortes for some reason, on the same day (22). If you want to live a 600 lb. life, follow up with these lauded foods on their respective August dates: waffles (24), banana splits and whiskey sours (25), bananas by themselves along with a day for the baked custard pots de creme (27), cherry turnovers (28),chop suey (29), and trail mix (31).

      Save room for a sip of water afterward.

      August may be the best month to undertake a new habit (or break an old one), start or finish a project you’ve neglected all year, or simply prepare for the last four months to come barreling toward us before you know it. That’s what August really is; the clubhouse turn in the year’s race. Try to make the most of it.

      And have a banana split.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged august, family, food, life, recipe, travel
    • Thank You For Holding

      Posted at 3:12 pm by kayewer, on June 21, 2025

      There’s a lot of preparation involved in going on vacation. When you travel far from home, you are actually uprooting your life in one place and temporarily setting it up in another place. Your home patiently waits for you while the power sits unused, your water stagnates in the pipes, the devices begin gathering dust on your counters, and the landscaping prays for rain.

      Meanwhile, you are transporting an array of stuff from one place to another so you will be able to live comfortably in a new location for a few days. Some of the stuff is essential, such as your toiletries, clothing, bedding and little Billy’s favorite stuffed animal. Others are short-term items such as bug repellant, suntan supplies, adaptive footwear and games for the kids unrelated to charging a device.

      Hopefully your vacation requires car travel, because heaven knows the luggage fees in airports these days prohibit most of the stuff you would easily pack in the car. As it is, stuffing your vehicle for a vacation trip is what playing Tetris has trained you for. You can cram a week’s worth of stuff into the minimal hatch space in a small SUV and have room to add Billy’s second favorite stuffed animal.

      Then there is the process of putting regular life on hold. In the olden days (about two decades ago), you would put vacation holds on newspaper deliveries and mail. Today the news is offered online, so your main concern is postal deliveries and online packages.

      I had stopped ordering things for delivery in May for my June vacation, hoping I would get everything before I left. It didn’t work. One package took over four weeks to process and deliver (right after I had departed and held the mail), and the second was delayed and ultimately lost in customs partly due to the tariff-related holds, so I received an email before my vacation ended, asking if I wanted a replacement order. Yes, please. At least I will be home to receive it. In July sometime.

      Bills, unfortunately, don’t wait for anybody, so while you’re away on vacation, payments become due while you’re buying souvenirs and eating dinner out. The bill next month is always a groaner. The food bill from eating out on a credit card goes up incrementally to how much vacation weight you gain.

      Weather can also be unpredictable. You could experience a cataclysm at home while your vacation destination is sunny and mild. On the other hand, you could pick a vacation week in which storms occur every day for the whole week. That happened to us once. Yes, we left early and got a refund.

      The decision to go away on vacation doesn’t mean that life is on hold. It’s still the same, just in unfamiliar surroundings. You may vacation in a dry town or one without a 24-hour pharmacy. The kids still want fast food, and vacationers who are used to their own cuisine at home may find a lack of places to shop for familiar edibles. However, you will be exposed to a new kind of local cuisine all around you.

      You’ll encounter “resort pricing” and unfamiliar sales taxes. What passes as “soda” in your town may be “pop” in another. You may have difficulty finding cable channels, or the banks may have unfamiliar origins. To the locals, it’s a part of life, and you’re just passing through it.

      Fortunately for me, I did not vacation far from home, so there was little cultural shock. I did my best to not be a disreputable tourist, shopped local, paid my share of tips and taxes, and left with all my physical and emotional baggage neatly packed in the back of my vehicle.

      And no, I didn’t pack a favorite stuffed animal.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged life, parenting, travel, travel-tips, vacation
    • In An Instant

      Posted at 3:20 pm by kayewer, on June 7, 2025

      Have you ever had an experience in which you gave an honest answer and it backfired on you? I had that happen this past week. I had to make a change in something which had been running normally for a long time. Once I started the ball rolling on making the change, it turned out that, because I gave honest answers to make the adjustments, I had suddenly gone from having a long-term thing with no problems to having a load of problems which will cost me time and inconvenience.

      Telling the truth shouldn’t suck, and learning the truth about people, and how that truth shapes who we are, shouldn’t either, but it happens more often than not.

      One of my first experiences with this instant 180 effect was watching a movie about a young couple in love; she brought him home to meet the family, which consisted of her mother and monsignor uncle. The evening progressed smoothly and warmly with jovial conversation, until the uncle steered the talk towards church matters to find out more about the religious views of the young man at the dinner table. The fellow, accustomed to being honest, admits politely that he is an atheist who does not believe in God, and the merriment shuts down like a light being turned off. The man leaves in defeat and the young lady left in tears.

      Another famous example is the popular epic film The Ten Commandments, in which Charlton Heston as Moses gives a small speech about what has changed after it is confirmed that his heritage is Hebrew and not Egyptian. He notes that he as a person is no different than before (the same hands as before), and yet who he is suddenly turned his fate much darker.

      One of our most successful modern authors, J.K. Rowling, was (and remains) the biggest worldwide phenomenon, selling books which spun off into movies and theme park attractions and all sorts of promotional joy for millions of followers. Once she gave her opinions on transgender rights, however, her fan base diminished.

      One of the most noted composers, Richard Wagner, wrote beautiful and still well-known compositions such as the Ring cycle and Parsifal. His legacy is less one of outright rejection due to cancel culture, however, and closer to that of what we might strive for in the future: noting the bad and the good in human nature. Wagner was openly not a fan of Jewish people, yet opera patrons can appreciate the fact that he wrote exquisite music. In fact, conductor James Levine thumbed his nose at the composer by commanding his baton, proud to be a Jew, in front of the Metropolitan Opera orchestra through countless Wagner performances. Of course, Levine himself became another infamous cancel culture icon due to a professional scandal, and lost his status at Lincoln Center as a result.

      Since the month of June is one to celebrate pride in who one is, we should strive to be honest about our foibles as well as our successes, and not need to apologize for many of the things for which scores of overly zealous righteous folks reject entire subcultures, minorities or populations. Trying to sort out who to like or dislike should not be relegated to such frivolous things. One might as well divide people into who puts on both socks before both shoes, or who hangs their toilet paper over or under. All of it means essentially nothing in our planetary picture. LGBTQ people pay taxes, go to Starbucks, get tattoos and choose their pizza toppings the same way as everybody else. The most “vanilla” person on the planet may possess one flaw that you might not agree with, and they might find an unpopular flaw in you. Does that truth divide us, or bring us to a better understanding of the subtotals that make up who we are.

      I will need to endure the inconveniences to get back to the way things were. But I don’t regret telling the truth. What has been done is over, and it’s time to move forward. That’s how life is.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged Books, honesty, life, music, opera, pride-month
    • Opinion Page

      Posted at 5:55 pm by kayewer, on March 1, 2025

      Wouldn’t it be a strange world if the only opinion that mattered was your own? It may seem perfect to you, because you would no longer become upset by a different point of view.

      Imagine, though, how difficult it would be to find one person who was exactly like you in every idea, concept, and span of knowledge. It’s impossible to do, because every human being has a different story and, therefore, different opinions on everything.

      Often we want to destroy or alter opinions which are not our own. From the earliest days of man, when people dared to call the world round and germs visible only with enlarging technology an important part of our lives, to today’s polarizing protests and fearmongering about defining what we are, believe, say, or do, there has always been room for two opposing ideas. It took a lot of growing and compromising to get there, however.

      In her school days, my mother, a National Honor Society member, presented a report with a brown and turquoise book cover. She received points off. Nobody uses brown and turquoise together, the teacher said. The rule must have been written in stone somewhere.

      I, too, have been blasted for having opinions all my life, and so has everybody else. Sometimes, however, the things we’re criticized for have little overall effect and can be rather silly. When I was a kid, for example, one of my favorite breakfast leftovers was hamburger and gravy on a soft slice of white bread; when I presented that idea for a theme on what we ate in the morning, my teacher acted as if I had said strychnine. Just because she never had dinner leftovers for breakfast, nobody else could have them, either. So said she, so it was, at least back then, written in stone. I got points off.

      Remember that beer commercial in which the two sides argued, “Tastes great,” and “Less filling?” Until they came out with an ad that clarified it had both attributes, it was a pop culture argument with no true winner, and that can be frustrating. Perhaps there are no “winners,” but simply “compromises.”

      Nobody has the exact same opinion on everything, which is what gives us individuality of character. Often our differences are meaningless, such as people from South Jersey calling a certain spicy meat product Taylor’s Pork Roll, while in North Jersey it’s called Taylor Ham (true story). A hoagie is a sub in some places. Soda is pop or tonic. These are small things which do not have an effect on daily life. Both camps live harmoniously.

      When we delve into politics or social issues, however, the arguments become chaotic or even violent when opinions differ. When it comes to human life in particular, sometimes people are in favor of everybody suffering collectively. They don’t offer good reasons or even compassion or financial help: everybody simply must get in the pool of misery and keep quiet about it.

      Politics is a slippery course to wade through, because those in favor of one party often act as if those on the other side are all evildoers deserving of annihilation. Remember, the only people who belong are those who are exactly the same as you.

      So today I was hoisted up for a shaming session because my opinion wasn’t the same as a celebrity’s. Shame on me. At least the argument was not over pork roll or ham. Also, I didn’t say the person was wrong; just that my experience was different. We can all get along and still not agree.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged life, love, mental-health, philosophy, politics
    • School Wisdom

      Posted at 1:20 pm by kayewer, on February 23, 2025

      (Originally Published September 03, 2017)

      Take it from somebody who has been there: if you get to school and wind up getting bullied, it’s not about you, but them. I lived through some powerful antagonism when I was in school, and my future came out okay.

      School is not really about who you are now, but what you need to build now to be better later. The truth is that you are all learning together, and you rise or fall differently all the time. Some days you sail through everything, but the next day nothing is right, and you may wind up walking through those doors and finding everybody else seems to be up while you’re down. It’s okay. It happens that way. Just heave a sigh and make it through one day, and the next day will change. It always does.

      The bullies always make it seem as if they are in the know and you are not. How do they know anything? Did they take a smart pill? Are they on a fast track to rushing through life without knowing what they’re doing? You’re all on the same track, but while some folks know some things about a lot of things, others know a lot about one or two things. That’s all okay: that’s what makes us individuals.

      Somebody may pick on you and say you’re ugly. The truth is, they’re probably feeling kind of ugly, and that is scary for everybody your age. You’re all changing so fast, it’s hard to look great every day, but your folks still make you go to school. So you woke up on the right side of the bed that morning, and they didn’t, or vice versa. They have the issues, not you.

      They may hate your clothes, or your accessories, because theirs are “better,” but that’s their opinion. Clothes get outgrown, break zippers or get stains that don’t come out, whether they cost $10.99 or $1,099.00. The difference is that you can replace the $10.99 ones easier, and the folks who spend $1,099.00 are simply broker faster.

      When a bully picks on something about you, have you ever noticed that they look a little nervous or scared? That’s because they’re having issues, and they’re taking it out on you. They don’t know you, or why you are yourself and not like them. They wonder if what you are is okay, just like they wonder if what they are is okay. Insecurity is part of anger, and it’s powerful. You really have nothing to do with their problems. They never come out and offer you a way to get their better clothes or accessories or beauty secrets to lend you a hand up to where they are in their lofty superiority, do they? So it’s not about that at all. They will get where they need to be, and it won’t be because they had to walk over you to get there, but because they applied themselves, just as you will.

      It’s been a long time since I got out of school, and some of the people who were bound to come out this way or that are nowhere to be found today. They’re not on magazine covers, that’s for sure. That’s because it’s all just about building yourself when you’re in school. When it’s over, you’ll be moving on to better things. Don’t pay the bullies any mind. We all get where we are destined to go, in much the same way. Your parents will tell you about the school bullies, the nerds, the unpopular ones, the beauties and the wallflowers they knew. This has gone on for ages. The bad ones get theirs, and the good ones still reach their goals.

      You won’t be this version of you forever. Look at the goal; that’s nothing to be afraid of.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged bullying, education, life, mental-health, writing
    • Blustomers

      Posted at 1:17 pm by kayewer, on February 23, 2025

      (Originally Posted May 19, 2019)

      What makes a good customer? Good manners. What makes good customer service associates? Same thing.

      We seem to have forgotten that over the past few years. Being on the giving end, I see many bad customers, and I hope nobody ever perceives me as being bad at my job just because I give news a customer doesn’t like, but some folks try anybody’s patience without even saying anything.

      My customer contact is small, but in my office are several dozen people taking phone calls, and a few miles away I know that a branch office gets many visitors every day. If you’ve worked in customer service for a while, you know you’re bound to deal with people who get the day started by being annoying. The worst? First call of the day. It sets the tone for the next eight hours, and the coffee hasn’t kicked in yet (for the customer or the associate).

      It used to be the bad customer was once a week if that often. Now it can be two to three times a day. Sometimes it’s by the same person all three times, especially on the phone. When you work in a phone contact center, it’s not hard to pinpoint who is dealing with a difficult person. The conversation usually becomes a shouting match, and it’s the phone associate who gets their ears pounded.

      In public contact jobs, it’s important to be civil and service minded, but we call come to work in different frames of mind, and if you find somebody behind the counter who is having a hard time giving a good first impression, yelling won’t help.

      If I could give a future customer with a complaint one bit of advice, I’d say take a step back before you storm in. Start your experience with a polite greeting, then say you have an issue and be prepared to state your case calmly and with facts only.

      The two most annoying words ever uttered by a customer might well be, “you people.” It’s in emails and uttered a few times a day by fuming folks who would serve their blood pressure better by pausing a minute before launching the big guns (namely their vocal chords) at somebody. I would like to remove them from usage. Imagine having a bone to pick, and you start out by making the person who can tip the scales of customer satisfaction in your favor start to doubt if the encounter will end without somebody exploding first. There is no conspiracy brotherhood in customer service aimed at making your experience bad, and besides, we are all people.

      A person recently read off a phone rep for calling her ma’am because she said that was similar to using the dreaded “N word.” The person fielding the call was black. So much for starting off that experience right, your ladyship. Plus, I never heard of that reference anywhere (if somebody has, please clue me in where it started). Anyway, this particular person had a religious title revealed only after this exchange. That was on them.

      Sometimes a bad customer simply talks over the person trying to help, as if filibuster alone will solve everything. Simply listening to your customer associate will impart plenty of knowledge and a sense of what may have gone wrong, if you give them a chance to get it out.

      One time I got an email from a customer which started out saying our website sucked because they could not log in. The problem was not the site: the customer had simply never opened an account to log into. No, I didn’t tell them that it was they who sucked, because it was a simple issue with a simple answer.

      We have all been guilty lately of mouthing off prematurely and not respecting ourselves or others’ sense of decorum. A customer service call should be a civil statement of a problem or question, followed by a resolution. If you get an unsatisfactory answer, you can escalate your complaint, but don’t give yourself (or us) a stroke. We’re all stressed out, it’s true. The news is full of chaos and bluster. However, the purpose of business is to provide and satisfy a need, receiving funds to continue the business and pay those who run it. If something goes wrong, don’t be a thorn in somebody’s side. Step back before you speak, and save the soapboxes for the politicians.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged business, customer service, life, marketing, technology
    • Scrooging Around

      Posted at 6:28 pm by kayewer, on December 21, 2024

      To all my old and new friends, I hope you have a wonderful holiday. This post is not for you*.

      To everybody else, I want to give you a shoutout, because I’m sure you get tired of always being called the “bad guys” in life. If you mean to do what it is you are doing, you should get recognition for it, right?

      Let’s start with the youngest of the crowd: the children and teenagers. You elementary, junior and high school folks have really set your feet on the path to greatness. You’ve managed to increase the number of successful self-inflicted exit strategies–especially among girls between ages 8 and 12–by 8% in 2024. Through a combination of verbal and physical abuse, not to mention the social media comments you managed to sneak (with fake accounts) into the feeds of people you have judged unworthy of life on this planet, you took out some people this year. Although, by your own admission, they were not equal to you, so why compete against folks lesser than you, or does that make sliding through school easier (along with the other cheating methods you successfully employ every day)?

      Now let’s go on to the men in the crowd. Did you make sure to tell the woman in your life how awful they are today? If you haven’t, you may be a few dozen repetitions behind. Maybe it’s because you haven’t gotten your daily smoke or drink to shore you up for the task at hand. Heaven knows you can’t function without some ingested courage and some choice words to keep your girly and the little brats in line. Be sure to make your actions take over for your lack of words (your short education being the fault of a school system that never liked you, either). Be sure to look long at the people in your home while they huddle in a corner or cower behind a chair, because this is what your goal has always been, and you should drink it in with as much enthusiasm as your next beer. Bravo, dudes.

      As to those women out there, I don’t know what happened between the good old days of congenial interactions with others and today, but nowadays if you’re not well-versed in behaving like an entitled person, what are you waiting for? Be sure to let customer service people know what a lousy job they are doing. Practice your impatient huffing and well-worded insults you will need for nail technicians and your kids’ teachers. Rules don’t apply to you, after all. They do apply to the hired underlings you need to deal with daily.

      Everybody also needs to remember that this whole experience of living is meant to be done in contempt of everything about it. How dare life be inconsiderate of your every immediate need every day. When you take Fido for a walk, leave his business on somebody else’s lawn; yours needs to look as if you don’t own a dog that actually poops, after all. Go to public places with obscenities printed on your clothing; little kids learning to read need to get a lesson in how real people speak, after all. Make sure you park crooked, or cut in line at checkout, because rules are for everybody else, and you have graduated beyond such little things that are for average folks.

      Business executives should be proud of all the extra money they made this year. Your bread still costs the same as your lowest paid employees’ loaf. Pay no attention to them or your customers, because they don’t matter.

      Customers should be proud of how they managed to get away with so much shoplifting and perpetrating scams that gave you stuff you needed this year. Pay no attention to the employees of the businesses you ripped off, because they don’t matter. Oh and yes, that stuff you got which was the hot trend is now in a landfill or at the bottom of the ocean after you threw it out. Not your problem.

      Employees should be proud of how little work they did this past year. Pay no attention to the supporting businesses in your company. They made sure you got the medications you needed for the affliction you got for yourself (due to some messed-up stuff in your life you couldn’t get through without some kind of ingested courage or new habit you picked up). Forget about your managers and supervisors, too. Whatever you got from working this year, it still wasn’t enough.

      While you’re fist-pumping in exaltation over your achieved goals this year, be sure to pay no attention to people who deserve and cannot find the most basic things in life, such as love and kindness, or a simple meal once a day. Senior living facilities and shelters will be full of unwanted people this holiday. It’s their problem because they’re still alive when nobody cares about them. Turn away from what you feel is ugly and inconvenient. Put others in their place with your words or your actions. This is what makes the world the way you want to live in it.

      Bravo to you.

      *(If you are among my old or new friends, and you read all of this despite my warning and are appalled, so am I. Life shouldn’t need to call out these things, but it won’t be a happy time for many, and if one person sees this and has an epiphany, it will be worth it. Making the world better happens one person at a time, and in seeing what is bad in us, we can do better at being good.)

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged life, mental-health, mindfulness, personal-development, writing
    ← Older posts
    Newer posts →
    • Feedback

      Eden's avatarEden on A Good Rabbit Hole
      Eden's avatarEden on Free Secretary
      Eden's avatarEden on Getting the Message
      Eden's avatarEden on The Unasked Questions
      Eden's avatarEden on And Her Shoes Were #9

Blog at WordPress.com.

Susan's Scribblings the Blog
Blog at WordPress.com.
  • Subscribe Subscribed
    • Susan's Scribblings the Blog
    • Join 32 other subscribers
    • Already have a WordPress.com account? Log in now.
    • Susan's Scribblings the Blog
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...
 

    %d