Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
  • Daily Archives: February 23, 2025

    • The Old Book Story

      Posted at 1:22 pm by kayewer, on February 23, 2025

      (Originally Published May 12, 2019)

      The Argosy Book Store in New York City is an established piece of the city’s history, dating back to 1925. I decided to take the plunge and visit the store for the first time while I was in the city yesterday. I had both Argosy and the Strand (which opened elsewhere in the city two years later) on my city trip bucket list, so with time to kill before my date with a cushy opera seat at Lincoln Center, I weighed my choices. Somebody had been very helpful in getting me the info for the Strand, but since it was some twenty blocks in the opposite direction from my destination, I knew my feet would not take the abuse, and taxis unlikely at that time of day. I walked instead to the Argosy, hoping to enjoy some slow time with some old books.

      The place is designed much like a delightful old shoppe, smelling wonderfully of ancient paper in the muted light. On the shelves were old and more modern bound books of all sorts. Seeing Shakespeare occupying several shelves, I stopped to take a look and wondered about the cost of some future presents for my bookworm friends.

      Meanwhile, a drama was unfolding at a nearby desk, where a worker was contacting a shipper (a major one whose name I will not mention here) to find out why a promised on-time delivery did not happen. A customer had requested a special book for a Saturday occasion, and it never arrived, she learned, because in spite of instructions to the contrary, they waited to get a signature for the delivery. The worker informed the shipper that it was the store reputation which was suffering for their error, and I nodded to myself that this was a merchant who thrived on doing things the right way. She was quite infuriated by the problem, but kept her composure on the phone, another mark of professionalism.

      However, my shopping trip was now less important amid the chaos in the store. Nobody asked if I wanted assistance, and I figured that my timing was just wrong. I left with nothing, but will return.

      Meanwhile, the Strand is having an identity crisis because of a possible designation as a city landmark, which the owners might not want. They claim to have “18 miles of books.” and is an icon of the Washington Square area, while Argosy is just a brisk walk away from Central Park.

      And in Long Island, Amazon is coming, may the book gods help us all.

      There is a big difference between old books in an Indiana Jones-style warehouse, and an actual store one can walk into and breathe in the life between those aged pages. Commerce isn’t what it used to be, but bookstores like the Argosy and the Strand should stand forever.

      Share this:

      • Click to share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged argosy-book-store, book-reviews, Books, bookstores, reading, travel
    • The Horrible Cleansing

      Posted at 1:21 pm by kayewer, on February 23, 2025

      (Originally Published August 05, 2018)

      Many people dread rain, particularly storms of the kind we have been experiencing recently. Rivers crest well past their usual flood stage, storm drains are taxed, and we often find water outside their appointed containment zones. However, the natural world seems to have an idea of what to do when things get out of hand, and the elements of fire and water often purge and cleanse in ways we may never understand.

      This doesn’t mean that I support massive flooding or wildfires, nor the casualties they cause, but we must also realize that we don’t belong everywhere that a house rises, just because somebody builds it there. People have lived in toxic waste areas and at the feet of potential volcanoes and floods for ages, though, and we’re not likely to build our lives upward, but simply continue to spread outward. With that spread comes the chance of disaster. We have seen it happen in the East, and right now Hawai’i is being reshaped by the fiery lava from a volcano.

      In the aftermath of fire often comes rebirth as the first fir trees sprout from the ashes. It is as if nature pushes for a fast recovery. Water, on the other hand, does not consume but simply piles its carried waste along until it lands someplace and has to be dealt with. A museum has on display the findings collected from the Johnstown Flood of 1889, showing how the devastation took over 2,200 lives and destroyed the town. If one were asked which is worse–fire or flood–many would be hard-pressed to choose.

      At the end of rain, though, does come a cleansing; a washing away of all the filth that we have created on the ground. I feel safer walking on sidewalks after a rain, because I like to think that whatever spit people planted on the pavements is gone for a short while, but really it is a chance to see a clean space. Something we don’t see very much anymore.

      Some places still embrace sweeping the sidewalks early in the morning, in case nature doesn’t do it for them. If it didn’t see so ludicrous or hopeless, I would walk around with a broom and do it myself. At least until we all stop making such a mess between storms.

      Share this:

      • Click to share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged bible, faith, flood, nature, weather
    • School Wisdom

      Posted at 1:20 pm by kayewer, on February 23, 2025

      (Originally Published September 03, 2017)

      Take it from somebody who has been there: if you get to school and wind up getting bullied, it’s not about you, but them. I lived through some powerful antagonism when I was in school, and my future came out okay.

      School is not really about who you are now, but what you need to build now to be better later. The truth is that you are all learning together, and you rise or fall differently all the time. Some days you sail through everything, but the next day nothing is right, and you may wind up walking through those doors and finding everybody else seems to be up while you’re down. It’s okay. It happens that way. Just heave a sigh and make it through one day, and the next day will change. It always does.

      The bullies always make it seem as if they are in the know and you are not. How do they know anything? Did they take a smart pill? Are they on a fast track to rushing through life without knowing what they’re doing? You’re all on the same track, but while some folks know some things about a lot of things, others know a lot about one or two things. That’s all okay: that’s what makes us individuals.

      Somebody may pick on you and say you’re ugly. The truth is, they’re probably feeling kind of ugly, and that is scary for everybody your age. You’re all changing so fast, it’s hard to look great every day, but your folks still make you go to school. So you woke up on the right side of the bed that morning, and they didn’t, or vice versa. They have the issues, not you.

      They may hate your clothes, or your accessories, because theirs are “better,” but that’s their opinion. Clothes get outgrown, break zippers or get stains that don’t come out, whether they cost $10.99 or $1,099.00. The difference is that you can replace the $10.99 ones easier, and the folks who spend $1,099.00 are simply broker faster.

      When a bully picks on something about you, have you ever noticed that they look a little nervous or scared? That’s because they’re having issues, and they’re taking it out on you. They don’t know you, or why you are yourself and not like them. They wonder if what you are is okay, just like they wonder if what they are is okay. Insecurity is part of anger, and it’s powerful. You really have nothing to do with their problems. They never come out and offer you a way to get their better clothes or accessories or beauty secrets to lend you a hand up to where they are in their lofty superiority, do they? So it’s not about that at all. They will get where they need to be, and it won’t be because they had to walk over you to get there, but because they applied themselves, just as you will.

      It’s been a long time since I got out of school, and some of the people who were bound to come out this way or that are nowhere to be found today. They’re not on magazine covers, that’s for sure. That’s because it’s all just about building yourself when you’re in school. When it’s over, you’ll be moving on to better things. Don’t pay the bullies any mind. We all get where we are destined to go, in much the same way. Your parents will tell you about the school bullies, the nerds, the unpopular ones, the beauties and the wallflowers they knew. This has gone on for ages. The bad ones get theirs, and the good ones still reach their goals.

      You won’t be this version of you forever. Look at the goal; that’s nothing to be afraid of.

      Share this:

      • Click to share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged bullying, education, life, mental-health, writing
    • Blustomers

      Posted at 1:17 pm by kayewer, on February 23, 2025

      (Originally Posted May 19, 2019)

      What makes a good customer? Good manners. What makes good customer service associates? Same thing.

      We seem to have forgotten that over the past few years. Being on the giving end, I see many bad customers, and I hope nobody ever perceives me as being bad at my job just because I give news a customer doesn’t like, but some folks try anybody’s patience without even saying anything.

      My customer contact is small, but in my office are several dozen people taking phone calls, and a few miles away I know that a branch office gets many visitors every day. If you’ve worked in customer service for a while, you know you’re bound to deal with people who get the day started by being annoying. The worst? First call of the day. It sets the tone for the next eight hours, and the coffee hasn’t kicked in yet (for the customer or the associate).

      It used to be the bad customer was once a week if that often. Now it can be two to three times a day. Sometimes it’s by the same person all three times, especially on the phone. When you work in a phone contact center, it’s not hard to pinpoint who is dealing with a difficult person. The conversation usually becomes a shouting match, and it’s the phone associate who gets their ears pounded.

      In public contact jobs, it’s important to be civil and service minded, but we call come to work in different frames of mind, and if you find somebody behind the counter who is having a hard time giving a good first impression, yelling won’t help.

      If I could give a future customer with a complaint one bit of advice, I’d say take a step back before you storm in. Start your experience with a polite greeting, then say you have an issue and be prepared to state your case calmly and with facts only.

      The two most annoying words ever uttered by a customer might well be, “you people.” It’s in emails and uttered a few times a day by fuming folks who would serve their blood pressure better by pausing a minute before launching the big guns (namely their vocal chords) at somebody. I would like to remove them from usage. Imagine having a bone to pick, and you start out by making the person who can tip the scales of customer satisfaction in your favor start to doubt if the encounter will end without somebody exploding first. There is no conspiracy brotherhood in customer service aimed at making your experience bad, and besides, we are all people.

      A person recently read off a phone rep for calling her ma’am because she said that was similar to using the dreaded “N word.” The person fielding the call was black. So much for starting off that experience right, your ladyship. Plus, I never heard of that reference anywhere (if somebody has, please clue me in where it started). Anyway, this particular person had a religious title revealed only after this exchange. That was on them.

      Sometimes a bad customer simply talks over the person trying to help, as if filibuster alone will solve everything. Simply listening to your customer associate will impart plenty of knowledge and a sense of what may have gone wrong, if you give them a chance to get it out.

      One time I got an email from a customer which started out saying our website sucked because they could not log in. The problem was not the site: the customer had simply never opened an account to log into. No, I didn’t tell them that it was they who sucked, because it was a simple issue with a simple answer.

      We have all been guilty lately of mouthing off prematurely and not respecting ourselves or others’ sense of decorum. A customer service call should be a civil statement of a problem or question, followed by a resolution. If you get an unsatisfactory answer, you can escalate your complaint, but don’t give yourself (or us) a stroke. We’re all stressed out, it’s true. The news is full of chaos and bluster. However, the purpose of business is to provide and satisfy a need, receiving funds to continue the business and pay those who run it. If something goes wrong, don’t be a thorn in somebody’s side. Step back before you speak, and save the soapboxes for the politicians.

      Share this:

      • Click to share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments | Tagged business, customer service, life, marketing, technology
    • Feedback

      Eden's avatarEden on Getting the Message
      Eden's avatarEden on The Unasked Questions
      Eden's avatarEden on And Her Shoes Were #9
      Eden's avatarEden on The Poison Field
      Eden's avatarEden on Final Tally

Blog at WordPress.com.

  • Subscribe Subscribed
    • Susan's Scribblings the Blog
    • Join 32 other subscribers
    • Already have a WordPress.com account? Log in now.
    • Susan's Scribblings the Blog
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
%d