My job has me wearing many hats; sometimes I have to deal with customers on the phone when they are probably going to be in a bad mood. I want to thank everybody I talked to this week, because except for one person who grumbled about an issue of policy, everybody was nice, polite and made it easy for me to do a job which is not my regular one.
If the world handled all hardships this way, we would all be a lot happier most of the time.
