Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
    • From Behind the Counter

      Posted at 1:56 am by kayewer, on July 29, 2012

      I’ve had enough bad experiences with cashiers and sales clerks to know that, as a country, we are going to heck in a handcart when it comes to face-to-face customer service.

      Recently I was shopping at a Rite-Aid and encountered a malcontent clerk who likes to gripe about his job in rapid-fire speech that fueled my inner thoughts about whether or not I actually did hear him correctly?  I don’t think he said anything fireable, but why should I listen to him complaining about his job?  At least he has a job.  He ought to shut up and ring up my purchase.

      The other day I was snookered into taking a mall survey.  At the local mall sits a senior citizen hunched over a clipboard; she tries to solicit participants from a table at the head of the food court, and my friend and I have seen her for quite some time and felt for her situation.  We sat down and took her survey.  It turned out my friend was allergic to the food item she was touting, so I wound up participating alone.  You know how these things go:  we had to walk down a back entrance corridor lined with unlit cinder block walls, to a dimly lit office manned by a pleasant enough clerk who welcomed us to her little survey haven as if we had come to Shangri-La.

      Her assistant, however, was not of the same ilk.  He was a disinterested young fellow probably on the demographic fence between 18 and a basket-weaving Associate’s degree, whose tone of voice and behavior did not spur our interest in the product at all.  He even commented that he needed to double-check the entries the lady had written on her clipboard because he had trouble reading it.  I was tempted to remind him that, someday, he would probably have arthritis so bad he wouldn’t be able to text anymore, but I kept that to myself.

      It seemed I would have to take a product home and test it (that is eat it and survive), so he went to the back room to fetch it.  The product had two or three varieties, but the one he told me I would try didn’t match the one he brought out; he seemlessly took it away and came back with another one without batting an eye or betraying his mistake, but I was dumbfounded.  The fellow couldn’t read the difference in the labels on three products?

      I’m sitting here now to tell you that I survived eating the product, which I managed to get home from the mall in nothing more than a plastic bag and a salvaged freezer tote in my friend’s car.  It made it through a half hour of shopping in the mall and another half hour or so at Target, then the trip home.  I just wish the follow-up survey would include a part on how the survey staff treated us.

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      Posted in Uncategorized | 0 Comments | Tagged customer service, mall surveys, Rite-Aid
    • On Vacation This Week

      Posted at 2:13 am by kayewer, on July 22, 2012

      I’m taking a day off.  See you next week in time for the end of July and the start of the Olympics.

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    • In a Fog

      Posted at 1:44 am by kayewer, on July 15, 2012

      I was walking through the mall with a friend the other day, and I was amazed at how little attention people paid to where they were walking.  We were cut off at the entrances to three stores by shoppers who couldn’t wait a second to blow their money inside until we passed by, several groups blocked the walkways, parents let their kids run amok, and some moron left a  full cup of soda by a store entrance, risking a kick-over and a slip-and-fall lawsuit.

      The issue of when a food container becomes trash has been a bone I have picked for years.  My mother has told me that, back in the good old days before fast food, people were at a loss when disposable cups and plates were introduced.  Back then, everything was a permanent wash and reuse item.  Now, people can’t get rid of empty cups or plates fast enough.  In fact, it seems there is an unwritten rule that states any empty carrier of food or drink, upon becoming empty, must leave the hands at once.  This means that there are not enough trash containers in the world to meet the need for instant relief from that–wait for it–empty food wrapper.  Oh my!  One more second in your hand and you could lose your street cred for life!  Public shunning!  The ducking stool or the stocks, or flaming remarks on Facebook!  Board a spaceship and hope you can land on Mars and stay there until the shame goes away!

      Of course, we’ve all seen footage of distracted tablet users walking into open manhole covers or mall fountains, but these people didn’t appear to be texting or using Bluetooth devices.  They were just ignorant zombies.  Worse, they weren’t getting paid to shamble onto the set of The Walking Dead.  What is with people?  I sure hope they don’t drive cars like that.

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    • The Star Mangled Banner

      Posted at 1:49 am by kayewer, on July 8, 2012

      The national anthem of the United States doesn’t get any respect.  I don’t think it would be right to launch into a spleen-venting rant about the status of our patriotism (though a survey might reveal much disappointment).  But I think that, in light of the fact that it is summer, we just celebrated Independence Day (in which the anthem is sung most often), and folks are confused about it, it might be worthwhile to take a look at the song we love to botch.  Sure there is a high note passage that stumps singers (“rockets red glare”), but even the most appalling warbler on a baseball field in Podunk should at least know what they are singing about, and that is probably the main reason for singers of the anthem forgetting where they are in the song.

      Think of it as a very long question.  That might help.  The poet/narrator is asking if, as the sun rises, the flag of our country was still flying over Fort McHenry.  Maybe a more “street” translation may help:

      Hey, the sun is coming up.
      Do you still see it?
      At sunset last night, we were proud to see the flag.
      Those stars and stripes really stood out over the fort wall, didn’t they?
      With all the light from the guns and cannon fire, they lit up the flag all night,
      But is it still there to prove we are a free country?

      At a recent July 4th Minnesota Twins/Detroit Tigers game,the singer of “God Bless America” really cracked his voice when he tried to go for the upscale note on “my home sweet home.”    ( http://www.youtube.com/watch?v=4l34dTL3Xik).  At least he was going for a straight run-through, and that song seems to get more respect than “Star Spangled Banner.”  I never did forgive then top celebrity Rosanne for a rendition that mixed Michael Jackson style crotch grabbing with a smart aleck style that just didn’t seem like she tried to sing at all.  Who thought up that idea?  The late Whitney Houston gave one of the most honorable performances I’ve witnessed in years.  Proof through night or day that our flag is still here.  I just wish more folks would try to understand it and sing it properly.

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    • Don’t Sugar Coat the Diet

      Posted at 3:07 am by kayewer, on July 1, 2012

      I saw a blurb recently, featuring one of the two most famous television doctors–Dr. Oz  was the speaker in this case (Dr. Phil is the other one whom we see quite a bit)–who mentioned that the liver takes sugar and just converts it into fat.  I stopped to think about the amount of sugar in the average daily diet, and I realized that I’m a big offender.  It also validated something I’ve suspected for a long time.

      Maybe you are a reader old enough to remember a time before artificial sweeteners hit the market.  I seem to remember when a sample pink packet arrived in the mail inviting my family to try saccharin.  Eventually we moved on to Nutrasweet (R).  Now there is sucralose and stevia and enough other types of sweetener to stock a new store chain.  Sodas started using artificial sweeteners in sodas, cereals, and even our ketchup.  Didn’t the obesity epidemic start just about the time we began consuming these products?

      Not only do we use one type of fake yummy stuff at home:  we likely use two or more versions in various foods daily.  HFCS (high fructose corn syrup) in ketchup, Splenda(R) (sucralose) in the fruit drinks, and aspartame (marketed under Equal(R) and other names) in the diet something else.  Boy are we confusing our livers.

      This morning at breakfast, I tried putting just one Equal(R) into my tea.  I didn’t taste any sweetness at all.  That can’t be good.  If it takes two or three servings to taste it, the taster has to be kind of numb, don’t you think?

      I managed to cut out my salt intake a long time ago by going cold turkey; it took a day or two before food started tasting salty without my breaking out the salt shaker.  I wonder how hard it might be to curtail sugar consumption?  We’ll see.  I’ll follow-up as I find out.

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    • Cleaning Up

      Posted at 2:25 am by kayewer, on June 24, 2012

      We’re a dirty bunch, aren’t we?

      Every day at work, I sit at the same table, and every day it is covered with crumbs and unnamed spills from a previous user’s meal.  Fortunately I bring along some portable bleach wipes, and I’m not above cleaning a table before I eat there.  Besides, the office managers come to eat there, too, and they deserve a clean table.

      We have cleaning staff, but their hands are full with policing horrid bathrooms that can resemble third world prison cesspools on occasion.  Cleaning staff in offices don’t get paid enough to do what they must to restore office bathrooms, pantries and cafeterias to normal.

      The problem is that the cause is people with whom I share a genetic connection, but obviously not the same morals or standards.

      It makes me feel strange to look at a dirty toilet seat or filthy table and think that somebody in my vicinity did it.  Maybe they feel that cleaning their own mess is somebody else’s responsibility, but I am sometimes that somebody else.  Everybody is that somebody else at one time or another.  I suspect that when some people are the somebody else, they just dirty up a different toilet or table.  Shirking responsibility has a domino effect that way, and the job always gets done not by the perpetrator, but by an innocent bystander.

      Taking ownership of one’s own human messes starts when one stops drooling on their bibs and ditches the diaper.  No excuses.

      And don’t get me started on what I call the “useful to trash effect,” in which a food or beverage container, upon emptying, becomes an abhorrent thing which must leave the hands in milliseconds, even if no trash receptacle is around.  You can see it anyplace that has more than ten feet between trash cans.  Finish the soda, drop the cup or bottle or can if a better alternative is just a trifle too far away for you to actually carry the thing there.  What is so uncool about having an empty cup or soda can?  Has anybody ever suffered public flogging because they had an empty plate in their hands?

      Geez we’re a strange bunch of creatures.

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    • Be Dazzled by Bejewelled

      Posted at 2:59 am by kayewer, on June 17, 2012

      I need a twelve step program to overcome game addiction.  Games like “Angry Birds” and “Bejewelled” could well mean sleepless nights and the fall of mankind, but they are so darned fun to play.

      “Bejewelled” involves moving one colorful gem at a time to make a row or column of three of a kind and eliminate them from the board.  If you are lucky, you can match four or five jewels and gain special board clearing skills.  It’s simple and easy to lose track of when you’re on a  train and miss your stop.

      Games like these are fast-paced and don’t involve violence (unless you feel sorry for egg-stealing pigs, in which case you would pass on those teed-off avian cuties, whom you launch at pigs to explode them in revenge).

      The fun offered by “Bejewelled” is intoxicating for me because I like to dabble with jewels that don’t run the risk of theft or falling out of a ring setting.  They may not come in a Tiffany box, but there are rows and rows of them, and as you clear sets of gems, more appear.  If you gain a five-gem group, you can eliminate one set altogether from your board; a “power jewel” enables you to produce a lightning bolt that seeks and destroys in ways even the Emperor in Star Wars couldn’t do.

      Yes sir, you can see I’m hooked.

      “Angry Birds,” on the other hand, requires some aim and ability to launch a slingshot by touch.  I have no aim.  I can’t even throw like a girl.  The birds are rather cute as they arc through the air to smash lumber and bricks to break up the swine defensive front, so even if I don’t win the game, it’s fun to play.

      With these games, they can go on forever for old folks like me.  Kids can probably whiz right through each level with ease.  Besides, they wouldn’t want to know that adults like the games, too.  It’s just our little secret.

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      Posted in Uncategorized | 0 Comments | Tagged angry birds, bejewelled
    • Writing Web of Mystery

      Posted at 2:40 am by kayewer, on June 10, 2012

      Dear Writer Magazine:  Unfortunately I cannot take advantage of your kind offer of a special price on my subscription.  I wanted to renew online, as that is the cool thing to do (save a stamp, save a tree).  Since the deadline for the special price was approaching, I figured this would be the easiest way to send you my money.  Unfortunately, you don’t seem to know me.

      I have more than one web address, but neither one worked.  Apparently I have also neglected to record the proper password to access your site.  This means that I can’t even have you send an email to reset my password, because neither email address is recognized by your website.

      At least I know you will contact me again soon, before my subscription actually expires.  If the post office still exists, I’ll mail you a check.

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    • The Bullying Story Continues

      Posted at 2:02 am by kayewer, on June 3, 2012

      Joel Morales, 12 years old from Harlem.  He hanged himself in his apartment.  I read his story in work during lunch and, as so many other bully assisted suicides have done over the years, it broke my heart.  As an adult in the workplace, I steeled myself not to cry and to regain my composure.  Some people might not take kindly to such sympathy and empathy in a business environment.

      Then a bizarre thought came to me:  Joel’s fellow students might prefer that I jump up and down with glee on the table and celebrate, because somebody they decided didn’t belong on this planet was gone, and why should anybody be sad?

      Nowhere in the articles I’ve read does it say that the school grieves for him.  Maybe some students can admit that, even when adults pressured him to tell them that he was being picked on, he didn’t snitch.  He found it hard to talk about.  It is hard to confide in somebody that, even though you are not a terrorist, murderer, child molester or ruling despot, little things can make ordinary people hate you.

      So what was wrong with Joel Morales that he was bullied to death?  He was short, and he was smart.

      I guess that means the kids in the two Harlem schools he attended should only exist if they are tall and dumb?  Not in this world.

      Setting aside my opinions (that maybe those immature classmates should not be promoted to the next grade, or that the teachers should be fired, or the obvious bandage solutions like laws, counseling and more parental responsibility), as my heart protests in my ribcage and my blood pressure inches up and my brain cries out in frustration over bullying cases like this, I wonder what his classmates really have to say?  One did tell authorities that a comment about Joel’s father, who had also died in a suicide, sent the young man over the edge.

      One of the reasons why I didn’t go to see the Bully movie, was that reviews indicated that nobody interviewed actual bullies for the story, but concentrated instead on the victims.

      Recently an anonymous caller to a feedback forum in the Camden, NJ Courier-Post newspaper confessed to being a bully and wanted to apologize for the damage done to past victims.  Reading that, too, made me want to cry.  I ache for the various aspects of the human condition, because I am also human. We all stray from our humanity on occasion, which is why there is bullying and a chance to repent.  The solution to the bullying problem must really come from the perpetrators.  I think it would really be interesting to hear from bullies about why they do what they do. And if being smart is a bad thing, I would even tolerate poor grammar and sentence structure to get the full story.

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      Posted in Uncategorized | 0 Comments | Tagged bullying suicides
    • The Home Candy Store

      Posted at 1:39 am by kayewer, on May 27, 2012

      There have been a few articles recently about a new laundry concept known as pods.  The small, sealed packets contain a combination of cleaners and stain boosters which eliminate measuring and hefting large bottles and boxes around.  The idea may have come after reports of products like Tide being sold as currency for drug addicts.  Who would have figured that laundry detergent would be so valuable?  The pods are proportioned in a colorful swirl of colors and come in fish bowl-like containers.

      It now seems that children are mistaking the colorful pods for candy.  Emergency rooms have seen cases of pod ingestion–as many as 250 cases, reported by news sources–and fortunately no deaths have been reported.

      What interests me is that children don’t seem to know that parents don’t keep candy around the laundry area.  Didn’t they wonder why the candy was so hard to open?  Didn’t it taste rather strange?

      Of course there was the case of the woman with the extreme addiction to laundry detergent, who was featured on a recent reality show, so maybe there is something to be said for the taste of Tide.  I don’t think she ate pods.

      When we were kids, school paste was the naughty non-food of choice.  I also chewed tissues in my youth (clean ones).  I also remember that cotton candy came in two types:  the type that disintegrated in your mouth, and the kind that turned into a funky kind of chewing gum.  Both tasted good and didn’t send me to the ER.

      Tide (and other pod producers, I’m sure) are redesigning their containers to make them more child-proof.  I think what needs to be done starts at the parenting level and instructing children that there is no food in the laundry room.  I don’t even drink beverages in the laundry room, let alone stow candy. Who needs a sugar rush while folding towels, anyway?

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      Posted in Uncategorized | 1 Comment | Tagged Tide Pods
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