Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
  • Monthly Archives: July 2023

    • Wishes

      Posted at 5:12 pm by kayewer, on July 29, 2023

      Recently a nostalgia group posted pictures on social media depicting a local mall when it was first opened. I was not yet two years old, but the event was a major celebration; a countless array of stores under a huge roof, fully enclosed and climate controlled in any weather. The birth of shopping malls was a boom for the economy, and everybody in the family enjoyed the experience of shopping there.

      If I were to go back in time, I would like to visit the old mall. Back then, the act of reaching a destination was more pleasant than now. People drove the speed limit, and parking lots were navigated in a mannerly fashion. The men wore properly ironed shirts with ties, dressed in sport jackets and hats, and had their shoes properly shined. The women wore dresses and flats, and their hair was stylish and neat. Children behaved.

      The department stores anchoring the ends of the mall were bustling but orderly places to find practically anything by going to the department stocking them. Each department was overseen by an expert trained in the merchandise they sold. They wore uniforms or name tags. Entire drawers of hosiery for women were meticulously labeled behind the glass counter, and you bought your stockings by your foot size, not small, medium or large. Women also were gloves, sized to fit. Coordinated jewelry didn’t come in a stack of pre-boxed piles through which you rummaged to find what you wanted, but were brought out for you to examine and then lovingly placed in a box with the store logo on it and stamped cotton squares of cushioning inside on purchase. They also had the perfect sized paper bag for you.

      The store had an excellent restaurant for a quick lunch or full dinner, and a terrace overlooked the scene beneath, where fountains produced a joyous show of jets and rings of rhythmic water waves cascading into a round pool where seating enabled families to rest and enjoy the show or the passing crowds.

      Greenery was carefully attended throughout the walkways; some areas were landscaped over wooden bridges or under large wooden gazebos with benches. Overhead were large tropical trees, and overhead were huge windows allowing the natural light to bathe the inside.

      The smaller stores held a variety of choices; hats, tee shirts, home accessories, a bakery. Another throwback to simpler times was Woolworth’s, the classic “five and dime” store which also had a cafeteria and a spot to grab a hotdog and eat it while you strolled.

      A movie theatre was accessible from outside as well as in the mall itself. Arcades and barber shops took up residences in small stores lining corridors off the main path.

      On weekends and during holidays, the mall would add special events such as baseball card shows, interactive exhibits and the Easter Bunny and Santa. The information booth would become a gift wrap station in November and December, and even the most exhausted worker would offer a professional smile to the harried shoppers in line.

      Nowadays the mall has lost its original identity and seems more a utilitarian stop than something to anticipate. The same mall to which my parents took me as a toddler is still there, and some of the old feel remains, but only when you know where to look for it. I can shop there in jeans and a tee shirt, and I miss the greenery.

      But I can still remember when it was all there, and smile.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments
    • Keep It Flowing

      Posted at 4:31 pm by kayewer, on July 22, 2023

      While I was on my way to my computer to post this entry, I was driving behind a vehicle from out of state. They were keeping to the speed limit and taking their time, being unfamiliar with where they were. The route we were traveling was a four-lane divided by a median for most of its length, but in the area where they were planning to execute a left turn, the median is broken by a double lane into which drivers can swerve and wait for the chance to turn without interrupting the traffic flow. These folks were apparently not used to such configurations, because they didn’t use it and waited in the left traffic lane instead. This meant I had to stop behind them.

      The first impulse for most drivers would be to honk the horn and jar some sense into them; my choice was to wait patiently for them to turn. We were, after all, in the left lane, which normally would be reserved for passing or making left turns (which in this case was either the buildings on the other side of that double-wide, or the main cross street a few yards away at the traffic light).

      Engineers worked hard to work out the way the traffic in that area would function the best, and our job in driving on that road is to consider how we can best keep ourselves and the other cars safely moving along. By my not tooting at the out-of-state driver, nothing major went wrong; it wasn’t as if there was heavy traffic into which I could have caused them to panic and cause a disaster, but I also didn’t throw them off by distracting them from where they were looking to turn. They were turning left into an unfamiliar entrance, after all, and I had no idea if this was their first time going there or not.

      It seems like a small thing, but life flows the best based on the small things we do every day. Stopping and waiting is a little thing that can mean a lot for somebody trying to drive in unfamiliar territory, or a person with mobility issues who should still be allowed to do some in-person shopping.

      When we reach a traffic light, we get to pause and stretch, while the drivers in the other direction continue on their journey and remain alert. Sometimes we can drive for quite a distance before a light stops us, but that pause is just as good for us as completing the journey.

      Right now we could use some more pauses and wait times. We all pause and move in turns, and it’s part of the flow of life as we stand still and watch the movement around us.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Commentary | 0 Comments
    • Bus to Nowhere

      Posted at 4:54 pm by kayewer, on July 15, 2023

      I used to like taking the bus, and over the past decades I took more bus rides into the big city than I can count. Greyhound was the carrier of choice, with a history of service going back to 1914 when a Swedish immigrant named Erik Wickman started a short service to take iron ore miners on a two mile trip. He gained two partners and expanded the line into what we have known today.

      After major strikes, bankruptcy and several mergers and acquisitions, the company is now owned by a group that brought FlixBus to our area. Some time in-between the near total shutdown of public transit in 2020 and the present, the new company started paring everything down. This is where bus travel gets complicated.

      I used to ride from a terminal in a town about twenty minutes from me. It was a pleasant building, and the wait was always as comfortable as the ride. Near the end of its life, the terminal even picked up monitors updating passengers on departures and arrivals.

      The first thing to go was that bus terminal on which people depended for decades. It was abruptly closed; it was on the side of the turnpike, held a massive parking lot and was a hub to buy your tickets, get a cab, grab a snack or whatever you needed while going from one place to another. In the months when travel resumed, we stood forlornly in front of that terminal and looked inside, helplessly, at the huge potted plants which had been left to starve to death, their corpses on the floor like deflated party decorations.

      The location of the operation was not actually moved as much as it was treated as an afterthought, since people had to board and depart from someplace. Busses began picking up passengers in the rear parking lot of a hotel across the turnpike from the original location. There was no ticket counter–and, in fact, no staff–and no seating or restrooms. The only positive thing about the new spot was the overhanging protection of solar panels throughout the lot, under which passengers could park their vehicles and stay dry.

      This did not last long, however. As I noted in a prior post in the spring, I printed out my bus ticket in advance and brought it to the location to find that they had moved again and offered no information as to where they were, so I could not reach the new terminal in time to make my trip. The pickup and drop-off spot was moved, again, to a public bus stop hub some 15-20 minutes north, with no services and simply parking spaces and no clear place in which to queue up for departure. I was out the cost of roundtrip fare for something which was not my fault, as they refused me a refund.

      Folks in Philadelphia are now facing the same inconvenience. The original terminal was located on a parcel of land near a spot which is now being considered for a sports complex within the city (why they simply don’t keep all the sports arenas in one zone, I have no idea). It had a ticket counter, vending machines and restrooms. The new location also has no personnel, no restrooms and no seating. Passengers mill about on an area of pavement on busy Market Street with no sense of purpose or belonging. Nobody wants to ride with a company which considers its passengers to be of so little value. The regional paper scathingly called the change a disgrace, and I agree with them, as do many passengers who board there and used to transfer to the terminal I once used to connect with other destinations.

      So it appears that Greyhound bus passengers have now been abandoned. Nobody seems to care, and no future improvement seems to be in sight.

      I suppose I should look at train travel.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Commentary | 0 Comments
    • Customer Chaos

      Posted at 4:45 pm by kayewer, on July 8, 2023

      For many of my 45 years working, I have worked in the complaint department in some capacity. Until about ten years ago, customers had usually been reasonable, docile, polite and easy to interact with. Once every few weeks or so, we would have a particularly difficult person call in, who proceeded to make everybody’s life miserable, and the entire story was often the topic of talk in the cafeteria (which has replaced the water cooler in the hallway as the place to congregate and share camaraderie).

      Today, the number of grumpy people outnumber the pleasant ones by a large margin. Our hundreds of call center associates working from home field an average of one grumpy call from what are known as Karens (or Darrens) for every dozen or fewer. It’s non-stop abuse for eight hours a day. Fortunately, only once did I bear witness to a serious threat to one of the call takers, and the result was an immediate visit to the customer’s home by a man in blue carrying a badge, bringing the status of our customer to a rather quick and embarrassing end.

      Fortunately, I moved on from the days when I took customer phone call complaints to email complaints, but that doesn’t make the job much easier to do. People still manage to be cruel, demeaning and rude in emails. Even when they misspell or use improper grammar, their messages are clearly meant to make the recipients feel bad about existing, for the simple reason that they, the customers, are in a bad mood.

      This is the one aspect of my life in which I am eternally grateful to all the bullies who made my school days a living hell, because my emotional callouses are too thick to be penetrated by most derogatory invective I see in emails every day.

      Sometimes the source of the problem is the complainer’s own doing. One email opened with, “Your website (obscene term for a love-related activity) sucks, because I can’t log in.” Upon examining the user’s account, I was pleased to politely inform them that they misspelled their email as a “dot con” instead of a “dot com.” If you misspell it the first time, I think you should have to misspell it always, just to remind you not to pick fights when there are none (just kidding).

      Occasionally customers suffer from what I call Rumplestiltskin Syndrome, named for the woman who received help from an imp in exchange for her first child and then forgot about the deal. This occurs when we offer customers a year’s worth of the moon and the stars for practically nothing, and when it’s time to pay at a later date, they forget how much we did for them and complain about not authorizing this or that, or the service costs double what they originally paid. It’s called half-price, discounted, free, limited time or “with your acceptance of this, you get that.”

      The offers are not fine print, either; it’s all laid out in regular type, in brief but clear English. Some people don’t complain well in their native language, however, which makes them angrier. A stipulation which says “new customers within three months” becomes “old customers anytime.” Poor translations like that have started military conflicts, but for us it’s a daily drag.

      I sometimes sit back and watch videos by Scott Seiss, a fellow whose sense of humor dealing with customers is a source of great relief for those of us who can’t use his witty comebacks. An example is when a customer asks to have an expired offer honored. His reply is that to receive such a bargain, one would have to travel back in time.

      The real challenges come when a customer actually takes a second to find out your name and then personalize what they’re directing at you. For every ten people who email back to say, “Thank you, Susan, for helping me,” I’ve had that customer who has gone off on a tirade to say, “Susan, you are (foolish, arrogant, a poor example of customer service) and *#@^# disgraceful because you won’t give me something that nobody should be allowed to get, and I’m going to keep harassing you until I crack you psychologically open like an overripe melon and destroy your sense of self, because your destruction will be a bonus to me when I get what I want (which won’t matter to me by tomorrow, because none of the tantrums I have truly get me anything which makes me happy, but I’m stuck in this loop and you’re the one going to share it with me this hour).”

      My advice to you when you are a customer is to remember that you are interacting with a real person. Our job is essentially to make you happy, so if you aren’t happy, let us know calmly, have information ready for us, be patient and listen to what we have to say. Maybe both sides can walk away somewhat satisfied. And no uniformed officer knocking on our door.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments
    • Seat of My Plants

      Posted at 5:04 pm by kayewer, on July 1, 2023

      I had one half of the front of my home landscaped this past week. The pros did a fantastic job, and it looks much better than it has for years.

      My family has lived in the house for decades, and back in the early days we didn’t have much greenery in front, but the biggest plant was an out-of-control azalea bush. It eventually died and was dug out. My parents decided to replace it and line the front with ferns. The idea came from a few perennial varieties which grew happily and stayed green year-round on both sides of the steps leading to the front door. If those would last, why wouldn’t others?

      The variety they chose, unfortunately, grew like kudzu over the walkway, and by September they reached over three feet high and choked any semblance of order to our front. One positive thing is that the front was nearly always green.

      In the fall, the yellowed remains of the ferns would be ripped out and trimmed down with a weeder, but the network of roots beneath the soil was unbreakable, so pruning or thinning out was out of the question. The ferns became a nebulous, unwanted squatter.

      Until this past spring, when I gave the okay for landscapers to tear up everything and install new plants. They took out the ferns and dug down deep to pull the entire carpet of roots. The old clusters of perennial ferns remained on my orders. My attachment to them was too strong, and they brought joy to the front yard.

      This week, the crew came and added the new plants. I also found that I have a responsibility to water them daily for two weeks to establish their hold in the soil and keep the warranty valid. This morning, I set out to start watering, but I found that my new hose came with an attachment which doesn’t do anything gently, such as lightly sprinkling new shoots. This meant I had to go out for some accessories. I came out of the mega store (you know the one) with a hand sprayer and an extended wand.

      I’ve never used a wand before when doing anything in the yard, so it will be interesting to see how it works. For the next fourteen days, I will take on the role of the little old lady tending her garden early in the morning. It will be worth it for the plants to take hold and enjoy the rest of the season before going dormant in preparation for a resurgence in the spring of 2024.

      Plant ahead to plan ahead, I always say.

      Next year I may do the other half of the front. It contains the last of those squatter ferns and a crazy japonica with tendrils that project in fifty directions at once, but lovely flowers (in the local school district colors) and greenery come with them. By then, it may be time for the past to go with them.

      I’ll keep you posted.

      Share this:

      • Share on Facebook (Opens in new window) Facebook
      Like Loading...
      Posted in Uncategorized | 0 Comments
    • Feedback

      Eden's avatarEden on Free Secretary
      Eden's avatarEden on Getting the Message
      Eden's avatarEden on The Unasked Questions
      Eden's avatarEden on And Her Shoes Were #9
      Eden's avatarEden on The Poison Field

Blog at WordPress.com.

  • Subscribe Subscribed
    • Susan's Scribblings the Blog
    • Join 32 other subscribers
    • Already have a WordPress.com account? Log in now.
    • Susan's Scribblings the Blog
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
%d