Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
  • Monthly Archives: May 2022

    • Gradual Decline

      Posted at 4:50 pm by kayewer, on May 28, 2022

      First of all, I want to congratulate all the high school and college students who have completed their studies and are on their way to meet the world. Whether you worked hard or not, the diplomas will be in your hands, and you will now set out to prove yourselves worthy of recognition.

      If social media is any indicator of what you have learned, I’m wondering about the future.

      A popular post from an individual stated that their preferred partner should be rich enough to take them both on a trip to “Due By.” There are a few things wrong with what is obviously a grammatical gaffe. First, it’s apparent that students aren’t learning geography. In my day, Social Studies was beginning to suffer, as evidenced by my teacher asking us to point out Vietnam on a map (this was back in the 1970s when the conflict there was still a topic) and getting no responses. This particular misspelled place is Dubai in the United Arab Emirates, and has become symbolic of that region’s overabundance of wealth because of its luxury tourist attractions and living standards. It’s been in the news, so the correct spelling is out there. Second, if you are marrying just for luxury trips, your own living standards may be a bit skewed. Third, once you’ve spent the money for that Dubai excursion, you still come home to, well, a home. It requires taxes to be paid, interiors and exteriors to be up-kept, and you need money for food, clothing, and all the basics of life outside sipping cocktails in a place you haven’t even learned to spell.

      Another post was captioned, “Selfie with the Statue of Liberty.” The woman in the shot is looking cute as her phone is pointed up at Lady Liberty, which has apparently morphed into a lattice structure in Paris: she was in front of the Eiffel Tower. Another post mentioned a negative aspect of America and added that they were glad they were in the United States. So we’re not in the same country anymore.

      Let’s check the temperature. One social media post read, “It’s like ten the grease outside.” I don’t know when grease temperature became a weather thing, but he probably meant “degrees.”

      Somebody wanted to double their cookie recipe, but could not figure out how to set the oven temperature from 400 to 800 degrees. Or should I say the grease? If you recall an earlier column, maybe this is the perfect candidate for the Tovala oven. This boo-boo ties in with the person who tried to imagine what it would be like to be pregnant with twins for eighteen months (nine months per baby).

      Finally, to end this torment, let’s look at a suggestion from another person who apparently missed out on an important facet of the school experience: they were wondering if there was a kind of book subscription service to allow you to borrow and then return books. Folks, this person never visited a LIBRARY!?!?

      But yes, you have the diploma. Now go out there and see what life is like in Due By.

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    • Holiday Tummies

      Posted at 4:57 pm by kayewer, on May 21, 2022

      A three-day holiday weekend is coming up, which means that anybody who is on a diet will break it to enjoy cookouts with other like-minded people. If you are not one of the millions of people on a diet, you will eat more than usual, and if you’ve broken a diet, what the heck: pretend it’s December.

      Those people who go away for the weekend are the most intrepid of all, because after such an excursion, their lives are never the same.

      The general routine of a three-day holiday weekend goes something like this:

      Since nobody at work got Friday off, except for somebody you think should not ever get a day off because they bum around all day anyway, you can’t start loading the car until you get home. At 7:00. Because of traffic jams on all the freeways starting two hours before your shift ends.

      Your car becomes a moving van filled with everything a family needs to pretend they are not on vacation. The kids have outgrown the beachwear you bought a month ago, your tan lines don’t match any outfit you chose for the trip, and the dog has to go to grandma’s because the pet boarders won’t accept him since he managed to hunt down a metropolis of fleas and welcome them onto his torso yesterday (of course you had to lie to grandma about this, or she wouldn’t take him). The vet office is closed.

      The kids whine because the gaming console can’t come with you, and because you chose to vacation in a dry beach community, the beer and spritzers have to stay home. The adults pack for six days, and the kids pack as if they’re only leaving home for two hours (besides, they hate the clothes you got them, and they don’t fit), but neither knows this when you finally claw through the piles of stuff in the cabin of your vehicle and head out.

      After spending two days’ worth of funds on snacks for the children en route, you reach the destination. The kids immediately want to hit the fun parts of town; you want to flop on the bed and sleep, but first somebody has to prepare the place for the stay, meaning the wife sets up and then drops dead asleep an hour later. She then awakens and finds that the bed won’t support her; neither will the husband, who is missing the cell fiber cushioned deluxe mattress at home with the TV within range.

      Meanwhile, grandma calls and says she and the dog are scratching like crazy.

      Next morning, continental breakfast doesn’t agree with your vegan daughter or your gluten-free son, and the husband has fully realized that they need to leave town just to grab a beer. The wife forgot her nail file, and an acrylic popped off while she was sleeping. The son wears the same colorless shirt from yesterday and says he forgot to pack anything to replace it. The family ends up having breakfast at a chain that, fortunately, is the same as the one at home, but more expensive.

      The wife visits the chain drug store for glue to reattach her acrylic nail, then they go to the local fashion store and nab the best bargain shirt for the son so they can visit a nice restaurant. The daughter runs into some friends from school and goes off to have a vegan barbecue with other, cooler parents.

      By the time the weekend is over, the parents are over their spending limit, the kids are distraught because nobody remembered phone chargers, and grandma isn’t on speaking terms with anybody.

      Break the diet at home, people. Vacations away from home are for the professionals only.

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    • A Little Humor Collection

      Posted at 5:03 pm by kayewer, on May 14, 2022

      The world has had enough to rant about these past few weeks, but I was fortunate enough to actually receive two compliments from customers this week. It’s never happened before! Really. When the “Contact Us” department is really the complaint department, it’s tough to plow through so much negativity for what seems like forever. Finally it paid off.

      To celebrate, here are some amusing snippets, bits of advice and old favorite anecdotes:

      • Back in the old days of photo developing, a brother and sister visited the local shop and presented the owner with a picture; in it was a cow, viewed from the left side, which was apparently being milked, for out of sight by her hidden right flank were the legs of a stool, a bucket underneath her udders, and two booted feet. “This is the only picture we have of our Uncle Carl,” the brother said. “Can you edit out the cow so we can see him?”
      • A social media post commented on historical recordings: “Beethoven has been dead for centuries, but there are streaming recordings of his music. How did they do that?”
      • A man went to his doctor and complained, “Every time I pass gas, I make a noise that sounds like ‘Honda.'” The doctor replied, “You need a dentist for that; it’s caused by an abscess in your tooth.” The man was astonished, “Gee doctor, how could you tell?” The reply: “Everybody knows that abscess makes the fart go Honda.”
      • A man was at the side of the road after an automobile accident crying, “My Porsche, my lovely new Porsche!” The first officer on scene shook his head, “You’re so materialistic, haven’t you noticed that your whole left arm has been severed?” The man looked and screamed in horror, “My Rolex!”
      • If you really want to spend some interesting time with the younger (under 20) folks in your life, gather them around a rotary phone and ask them to make a call.
      • Don’t look like a tourist when you rent a vehicle on vacation; first thing, check the dash’s icons for the little gas pump and note the arrow next to it on one side or the other, as that will tell you what side you should pull up to at the gas station to fill up.
      • If you get a pull in a sweater, the simplest way to pull the intrusive yarn to the inside is to ask the local kid with braces for a dental floss threader, preferably the loop type, which will easily help you slide the pull through without complicated maneuvers.
      • I cut a paper cup to the dimensions of my morning measurement of steel-cut oats, and note the weight of my cereal bowl so I can measure to the gram my portion of boxed cereal (you add the weight of the cereal serving to the weight of the bowl).
      • Want to cut more sugar out of your life? Substitute either a mandarin or clementine for orange juice, which is concentrated and packs a load of sweetness per glass. The fruit will add fiber to your diet, too. Another alternate may be vitamin water, which often has over a full day’s vitamin C.
      • Last one: the principal interrupted the class Zoom meeting for attendance figures from the teacher, but she forgot to separate them by gender. “I have thirty in attendance and one scheduled absent,” she told him. “Ms. Delatroix, I need sex,” he replied.

      Are you groaning? Contact us.

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    • Don’t Be a Karen

      Posted at 5:10 pm by kayewer, on May 7, 2022

      When you work in customer service, especially as long as I have, the amount of abuse can be staggering. It wasn’t always that way. In the good old days, customers were as polite as those behind the counter or on the phone, but now there is also email, and over the years people seem to be coming unhinged.

      Here are some examples of Karen behavior–a term applied to those people who overreact to issues, negative or not–that I have encountered, so you can see how not to become just like them and have a better experience.

      When starting to register a complaint, people have a habit of beginning with what I call the “break out the violins moment,” in which one opens with a sentence such as, “I have been with you for so-many-years.” Naturally most businesses value long-time customers, but our experience often is that you only contact us with a problem, so this sentence immediately prepares us for something unpleasant. If you want to mention your years of loyalty, save it until closer to the end of the tirade, when you are looking for a certain type of resolution. If the experience was really that bad as a loyal customer, you may get a better outcome this way.

      The offshoot of this is the person who tells us that “every time I use you, it goes wrong.” Most places don’t stay in business if they consistently do things improperly, so you may want to consider that something else is happening to cause that outcome; or maybe you’re just torturing yourself.

      Using what was termed in a Star Trek movie as “colorful metaphors” will also cause mental defensive maneuvers to be put in place. I have seen emails with the F bomb dropped, but also rather laughable terminology such as “pointless program” and “idiotic instructions” (note the use of the same letter in both words for maximum effect). If you complain with a thesaurus at hand, you’re just wasting time. Be succinct and simple (see, I can do it, too), and you may fare better.

      Accusations about websites via email can be irksome. I wish I could watch a person actually navigate a screen before registering a complaint, because if a company’s website flubbed as often as they get comments about how awful it is, incoming business would shut down almost instantly, and the responsible site builders would be the laughingstock of the industry. Often people just don’t use the scrolling properly, enter data incorrectly or skip something that needs not to be skipped. Take your time; don’t try to do a process on your ten-minute break or lunch half hour.

      Accusations are a real hoot, because often the charges have nothing to do with anything. Somebody this past week said the online staff were being “predatory” by not placing a specific option as a button on our webpage. That was a head scratcher if ever I saw one. If there were predatory behavior, it would be in the form of seeking out information, which often comes in button form. These types of negative comments usually lead to a back-and-forth conversation in which the complainer is determined to bully the staff into submission. It never works. Companies have terms and conditions, and they’re readily available. If you don’t like the terms, discuss and decide how you want to proceed, but seeking exceptions just because you are you don’t normally fly.

      Mentioning one’s credentials to bolster a comment can also be hilarious. Emails with second grade spelling from somebody with a supposed four-year degree cancel each other out.

      Another big complaint that has come down the line recently is the one about treating new customers better than the current ones. If I could respond to those jabs, I would tell them the story about a freebie I received for a magazine subscription, when a few months later the same magazine offered a different premium, and I wanted that one as well. That first premium was a cassette tape which has since been consigned to a used record store, and I’m glad I didn’t get a new one, because I enjoyed the first one, and it’s one per customer. If you didn’t get your one, that’s a different story.

      Anyway, anybody who would cheat a new customer out of the same experience they had when they were a new customer is a bit of a boor if you ask me. Some experiences in life are designed to be had once.

      I will now end this one experience you were kind enough to sit through, with a short tale; for the first time in ages, an email came from a customer who began by saying thanks for the services provided over the years, went on to say that he felt he may have done something to cause the problem he brought to our attention, and asked if we could help. Which was done easily.

      Such interactions should not be the rarity. Just as Karens should not exist as a grumpy type of customer.

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