Every once in a while a customer complains by sending an email and really gets into the invective. Why anybody would want to be on permanent record showing their liberal use of F-bombs and/or (in)ability to communicate a difficulty effectively, is beyond me.
This person said that we ****ing suck (that is what was referred to in the classic movie A Christmas Story as the “F-dash-dash-dash word”) because said customer has the same problem every year and we need to fix it for them. Immediately when I looked at what the situation was, I knew what was going on. First of all, the problem was due to being in the wrong place to do what they wanted to do. Second, they were apparently not trying to get out of the wrong place, which is like doing something again and again hoping for a different outcome.
There is also the third thing; that nobody should get angry enough for more than one year and not ask the obvious question: “Is there something else I need to know so I don’t have this problem again the next time?”
So it boiled down to explaining how to get out of the wrong place, which I did.
What I keep wondering is, why would anybody want to perform a sex act and be terrible at doing something else simultaneously. What I mean is, if somebody says so-and-so is the “****ing best race car driver in the world,” doesn’t that mean that they are engaged in sex while being the best driver? If a meal tastes “****ing great,” I never see it doing the nasty while it is in the act of being delicious.
So liberal use of the F-dash-dash-dash word doesn’t always get the point across any better than simply saying something like, “In my opinion, you are an ineffective so-and-so because I am having a problem I didn’t decide to tell you about until now.”
We should say what we mean and stay cool doing it.
Susan's Scribblings the Blog 