Susan's Scribblings the Blog

A writer from the Philadelphia area shares the week online.
Susan's Scribblings the Blog
  • Who the Heck is Kayewer?
  • Monthly Archives: January 2016

    • About Matter

      Posted at 3:54 am by kayewer, on January 31, 2016

      We live in a world full of conflict, with right and wrong being redefined every day. We raise and lower the bar so much when it comes to humanity, it’s like playing a bad game of limbo in which we’re either getting off easy or breaking our backs. Lately we’ve been hearing a lot about lives mattering: Black Lives Matter, Cops’ Lives Matter. Usually we’re talking about senseless violence in which people are killed or lives are changed by tragedy. Something occurred to me recently: none of our lives matter. Paradoxically, that makes all of us important, even though we don’t “matter.”

      Think about something basic like a tool for a moment: if you saw the movie 2001: A Space Odyssey, you recall a pivotal moment in the prehistoric prologue when one individual suddenly realized that a heavy bone could be used to break things. In real life, that was another step in our evolution, but who recorded the name of the person who did it? Nobody. We don’t see a monument in any cave dwellings, and no stories passed his name down. For all we know, it could have been a prehistoric woman who discovered tools. Anyway, that person’s life didn’t matter, but they were important.

      When Shakespeare said that our evil deeds are always remembered but the good we do often goes to the grave with us, he must have realized that we don’t matter. We move history along, we invent, we create and destroy, but whether time ticks on past the history or our lives or not, we don’t matter. What happens in everyday existence is what it is, what it becomes as a result of our interference or what it ceases to be because of what happens around it.

      So what are we doing, exactly? We’re evolving. We affect things in ways we won’t even see in our lifetime. We walk a street and our DNA is cast onto the ground and becomes part of the rest of the universe. That is important, because what matters is that we all have something important to contribute.

      That means the rich on the top of the hill should not swat at those climbing up, but understand that the top of that hill is meant to change, and they cannot always be on top of it. Sometimes it will be empty, or it will have somebody with nothing to offer sitting there, but somebody else will get there and life will evolve and change again.

      Whether you do evil or good, the world goes on with or without you. The world going on is important, and since we live on this world, we are important.

       

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    • That Sick Sensation

      Posted at 3:41 am by kayewer, on January 17, 2016

      I heard that flu season is not what they expected it to be this winter, due to the mild temperatures and lack of actual winter weather. Once that first real cold snap comes, however, it will come in like a bulldozer and mow us all down.

      Even the most selfish human beings willingly share the flu. We like to pass on our misery; look what happens when you ask somebody how their day was (after you have shaken their hand and the flu has relocated to new quarters). The flu has as many mutations as we have mixtures of genetics, so the best the CDC can do is guess which vaccine might help. They do get it wrong, but on the good side you may wind up immune to a virus which won’t show up for another two years. But you will get this one.

      We touch so many things in one day, it’s nearly impossible to avoid spreading germs. You could wear gloves all day, but people will look at you funny. One thing we don’t do is stay home and wait it out, though we should. If everybody kept tissues handy and kept their hands clean, we could lessen the blow of a full-out flu assault. Unfortunately not everybody shows the same degree of caution. I often go to the office cafeteria and find the tables look like the remains of a bacchanal. Our cleaning staff is way underpaid for having to clean up after other human beings’ contemptuous calling cards. It’s a germy world we should not have to perpetuate by carelessness.

      So we will get our due when it comes to flu, like it or not. Bless you.

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    • Please Stand By

      Posted at 2:47 am by kayewer, on January 10, 2016

      Some companies, like mine, have days when we become so busy, it’s “All Hands on Deck,” meaning everybody is put to work on one task. Everybody short of the janitorial staff gets mobilized. It helps speed up customer service at a critical period of high volume, but it also causes some interesting adventures.

      It doesn’t matter if you work in retail, a volunteer public service like a fire company or a 24 hour operation like a contact center or a hospital if the call to action comes. It also doesn’t matter if you are already doing the work of two people, the chili is on the stove or your boss wanted that project done yesterday; you’re off everything else to fill in on what is often to you an “additional duties as required” part of your job description.

      I was mobilized this past week to cover a phone line as the number of waiting calls had spiked. First I had to find an open cubicle to sit in. Because our offices have various types of equipment, I had to find a seat with the proper setup. This means a compatible phone with a connector cable that I could find and which did not require fine motor skills to operate. Having found one, I then had to break out some disinfecting wipes because the previous fellow employee, probably happy beyond belief that they survived their shift, zealously bolted for the door before they could be snagged to stay on for overtime and left the desktop looking like a kindergarten after milk and cookies.

      Knowing that our computerized phone system had been changed, I and my fellow standby personnel awaited our turn to be trained, which usually happens at the end of the training schedule, after the trainers have also run out of headache medication. When I  finally did do a training review, conveniently the system underwent an update days after I completed the course, so the computer screen I found myself using had a less familiar resemblance to what I had learned.

      As customers we all experience how scripted some phone center operators sound: that’s because an orderly system of handling each call speeds the service along and ensures efficiency. Really, it does. If the operator knows what questions to ask and in what order, you as a customer are almost guaranteed to get a good result. You would be amazed to see how a three-minute phone call can align everything a customer needs with what the operator needs to help them. However, I realized as I sat down to take my first call that I had never gotten a confirmation of what our current script was. I followed a mixture of old and new protocol from what I had picked up along the way. My mouth dried out in ten minutes, and I’d left my bottled water at my regular desk. Still I managed to warble through several phone calls, and the customers were pleasant and patient, even if the computer didn’t want to follow what I had been trained to do. I figured the worst that could happen is the firm that reviews our phone calls and grades each operator’s performance might randomly select one of my efforts and yell to their coworkers, “I got one for the gag reel!”

      Finally the calls dropped to a level at which the extra staff could log off and go back to normal office life. Everybody got taken care of, and I don’t think any customers suffered because of my inexperience. Fortunately I still had some headache medication and enough bottled water to wash it down once I was back at my desk. Until next time.

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    • Tradition Schmadition

      Posted at 2:36 am by kayewer, on January 3, 2016

      I normally burn a bayberry candle on New Year’s Eve. It’s an ancient custom to bring good luck and riches for the coming year. I burned its mate on Christmas Eve with no problem, so on the appointed day I thrust the candle into the holder and lit a match; unfortunately I forgot to trim the wick first, and the pair had been joined there by about five inches of the stuff (probably hung and dipped that way, t00). Oh well, I thought; I’ll just stand by and watch in case something goes wrong.

      The wick burned down to the taper and began its slow journey of melting down to the socket, but then the flame caught onto the trailing tail of wick situated next to the candle as it deformed under the fire’s might. In two minutes I had a three inch wall of wax with two fires burning at once on its side. One thing for sure, that candle was melting at a fine pace.

      It took less than a half hour to end up with a puddle of greenish wax. Normally such a taper would burn for about six hours or so. But it did go down to the socket. I officially declared the candle properly burned out, and determined that 2016 would wind up with double the burning issues, and flame out before we even know what happened.

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