We’ve had plenty of news lately about people wanting to blow things up and kill us just because we are this or aren’t that, but I actually came across some nice people in the past week and decided to share the good news.
I’ve been having an issue with my commuter pass lately. If you have one of those electronic gizmos that enables you to use turnpikes or bridges with a special “no-toll” gate or discount rate, you know what I mean. Every time I go on vacation I have to contact the customer service department to have a hold put on my account, to be resumed when I start using the pass again. Last time I went on vacation, though, something went wrong: the note that entitled me to the special plan didn’t re-activate, so every time I went through the toll plaza I got the wrong charges. Of course I didn’t realize it until my statement came in and I found that my bill was way more than usual. Of course I called, and they said they would look into it, but four weeks later my next statement still had the same overcharge activity. I called for the third time and got transferred to the nicest supervisor, who took one look at my account and said, “Gee, we shouldn’t be charging you while this is under investigation, so I’m going to reactivate your discount right now: can we call you back with the results, or would you like to call us back when it’s convenient for you?” Now that’s customer service.
This afternoon I made a quick stop at the local market, which was filled to capacity with vehicles in the parking lot. A total stranger saw me pushing a cart toward the entrance (actually it had been left in the parking lot and was making it hard for cars to fit into the spaces, so I was taking it back up to the cart return). She said, “It’s really not bad in there, the checkout is moving fast.” Imagine somebody volunteering that information casually for no real reason except that she felt it would be good for somebody going into the store to know they wouldn’t be held up too long.
I’ll bet none of those extreme terrorists who want us dead would even do something half as nice to their own people. That’s another thing that makes us good people.
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