Awhile ago I wrote an open letter to McDonald’s asking them why they had not introduced their 1/3 pound Angus burgers to the general public instead of confining it to the New York test marketing area. It’s finally here, and I’m glad that some requests do get answered.
On the other hand, I had to contact an internet provider because, according to my server, their security certificate had expired. I tried calling, but was transferred three times and wound up back where I started. I e-mailed them instead, but got a generic response and no promise that the problem would be handled.
If you were a secure website, wouldn’t you want somebody to let you know that you could be vulnerable–and your customers by proxy–to invasion? Wouldn’t you at least want to extend a note of thanks to somebody who had taken the time to let you know about it?
Being a person who still (perhaps stupidly) believes in fighting for the right, I won’t stop trying. That doesn’t mean I don’t get ticked off when others stop caring.
Susan's Scribblings the Blog 